soft skills
Soft Skills is a sociological term relating to a person’s “EQ” (Emotional Intelligence Quotient), the cluster of personality traits, social graces.
• It is the ability to engage and interact effectively with others, obtain acceptance, build consensus, and provide assistance, direction and leadership.
• Personal management skills such as attitudes and behaviors that drive one’s potential for growth and team work skills.
Soft skills, sometimes known as “people skills,” are personal attributes that enhance an individual’s interactions, job performance and career prospects. Unlike hard skills, which tend to be specific to a certain type of task or activity, soft skills are broadly applicable.
Soft skills are sometimes broken down into personal attributes, such as:
• optimism
• common sense
• responsibility
• a sense of humor
• integrity
• time-management
• Motivation.
And interpersonal abilities, such as:
• empathy
• leadership
• communication
• good manners
• sociability
• the ability to teach.
It’s often said that hard skills will get you an interview but you need soft skills to get (and keep) the job.
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Business skills such as communication and presentation, leadership and management, human resources, sales and marketing, professional development, project and time management, customer service, team building, administration, accounting and finance, purchasing, and personal development.
So what are “soft skills” anyway? Soft skills are qualities, personality traits and social skills which everyone possesses in varying degrees. Some people make friends easily, for example, which would be considered a valuable soft skill in the world of sales. Others are extremely punctual, or able to make rational decisions under pressure. A person may also have the innate ability to work with co-workers from other cultures, or learn a new language quickly. These would all be considered valuable soft skills.
Unlike specific hard skills such as mathematical ability or mechanical aptitude, discovering a job applicant’s soft skills can be notoriously difficult. Some companies use special psychological screening tests to determine if an applicant has the right temperament or personality for a specific job title, although these tests cannot always predict how an applicant would perform under real world conditions. A new employee may have the technical skills and experience to work on a customer support team, but lack the soft skills such as patience or the ability to work under stressful conditions to be effective in the position.
Some employers use open-ended interview questions about an applicant’s work or life experiences in order to determine desirable soft skills. For example, an applicant for a managerial position might be asked about a past incident in which he or she had to assume leadership. Another applicant might be asked to recall a time when he or she had to resolve a conflict or deal with a difficult co-worker or customer. How an applicant handles such probing questions during an interview can also reveal a number of other soft skills, such as the ability to form answers quickly or to see the positive side of a negative situation.
Many employment experts strongly urge job seekers to improve their soft skills along with their hard skills such as continuing education or specialized training. Many employers are reluctant to hire technically skilled applications who display little emotional investment in their careers or the ability to work well with others under stressful conditions. Having a proper balance of hard and soft skills is one way to level the playing field when competing against hundreds of other applicants in a tight job market.
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Soft skills are intrapersonal and interpersonal skills that determine a person’s ability to excel or at least fit in a particular social structure, such as a project team, a company. These skills include competencies in areas such as Emotional Intelligence, communication, leadership ability, etiquette, conflict resolution, decision making, self-motivation, self-discipline, persuasion, etc.
“Soft skills are very important in business. It is essential to be technically sound, but one should also have the ability to convey the idea to the masses in the simplest possible manner,” “Planning is necessary but execution is also equally important. And it takes soft skills to execute any idea because it involves dealing with people directly,”
6 soft skills for every hard-nosed professional
Behavioural training experts say there are several soft skills are required in these circumstances. Some of them include:
i. Interpersonal skills
ii. Team spirit
iii. Social grace
iv. Business etiquette
v. Negotiation skills
vi. Behavioral traits such as attitude, motivation and time management.
Soft skills play a vital role for professional success; they help one to excel in the workplace and their importance cannot be denied in this age of information and knowledge. Good soft skills — which are in fact scarce — in the highly competitive corporate world, will help you stand out in a milieu of routine job seekers with mediocre skills and talent. Here were some of the findings according to the workforce study:
The most common traits, mentioned by virtually every employer, were:
~ Positive work ethic.
~ Good attitude.
~ Desire to learn and be trained.
Top 60 soft skills
The Workforce Profile defined about 60 “soft skills”, which employers seek. They are applicable to any field of work, according to the study, and are the “personal traits and skills that employers state are the most important when selecting employees for jobs of any type.”
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1. Math.
2. Safety.
3. Courtesy.
4. Honesty.
5. Grammar.
6. Reliability.
7. Flexibility.
8. Team skills.
9. Eye contact.
10. Cooperation.
11. Adaptability.
12. Follow rules.
13. Self-directed.
14 Good attitude.
15. Writing skills.
16. Driver’s license.
17. Dependability.
18. Advanced math.
19. Self-supervising.
20. Good references.
21. Being drug free.
22. Good attendance.
23. Personal energy.
24. Work experience.
25. Ability to measure.
26. Personal integrity.
27. Good work history.
28. Positive work ethic.
29. Interpersonal skills.
30. Motivational skills.
31. Valuing education.
32. Personal chemistry.
33. Willingness to learn.
34. Common sense.
35. Critical thinking skills.
36. Knowledge of fractions.
37. Reporting to work on time.
38. Use of rulers and calculators.
39. Good personal appearance.
40. Wanting to do a good job.
41. Basic spelling and grammar.
42. Reading and comprehension.
43. Ability to follow regulations.
44. Willingness to be accountable.
45. Ability to fill out a job application.
46. Ability to make production quotas.
47. Basic manufacturing skills training.
48. Awareness of how business works.
49. Staying on the job until it is finished.
50. Ability to read and follow instructions.
51. Willingness to work second and third shifts.
52. Caring about seeing the company succeed.
53. Understanding what the world is all about.
54. Ability to listen and document what you have heard.
55. Commitment to continued training and learning.
56. Willingness to take instruction and responsibility.
57. Ability to relate to coworkers in a close environment.
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58. Not expecting to become a supervisor in the first six months.
59. Willingness to be a good worker and go beyond the traditional eight-hour day.
60. Communication skills with public, fellow employees, supervisors, and customers.
f you’re intelligent enough, it’s easy to learn the technical skills you’ll need to be successful at work. But if you’re looking to climb that corporate ladder, you’re going to need superior soft skills too. Unfortunately, all too often we see people promoted to leadership positions that lack the soft skills required to be successful.
In this publication, we’re going to talk about the concept of soft skills. We’ll provide a definition of the term as well as presenting some examples. We’ll also talk about the difference between soft skills and hard skills. Finally, we’ll explain how you can use soft skills to enrich your resume.
Soft Skills in the Workplace
| Additional Resources |
|Leadership Characteristics |
|Leadership Qualities |
|Leadership Traits |
|Leadership Skill |
|Leadership Skills Assessment |
|Developing Leadership Skills |
|Understanding Soft Skills |
While technical expertise is always appreciated and something of value, moving up the ranks in the workplace means going beyond being recognized as a subject matter expert, or SME. Soft skills are often what separate individual contributors from managers and business leaders.
Definition of Soft Skills
Soft skills are best defined as the wide variety of business skills that fall into one of the following three categories:
• Interactions with Coworkers
• Professionalism and / or Work Ethic
• Critical Thinking or Problem Solving
Each of these categories of skills can be applied to almost any position in nearly every company. That’s one of the reasons so many institutions of higher education offer students the opportunity to develop soft skills as part of their curriculum.
The Essay on Social Skills At Work
Social skills are the actions one exhibits when dealing with others. They are often referred to as people skills. These actions generally influence other s opinions, likes, or dislikes of the exhibitor. In general, the better one s social skills are the better one is liked and accepted. Social skills are a very important factor in the development of a healthy psyche. Since the majority of one s ...
In the sections that follow, we’re going to expand this list of soft skills through examples as well as explanations.
Interactions with Coworkers
This first category includes the ability to interact effectively with coworkers and clients. Examples of this category of soft skills include:
• Networking – this is the building of strong relationships or alliances with others. Networking is important in building connections across an enterprise – if you do not know something yourself, it’s important to know who can help.
• Communication – the effective sharing of information with others – including oral, written, and even non-verbal communication.
• Teamwork / Collaboration – the ability to work successfully in a group setting, including assuming the role of a team player – someone that puts the goals of the team ahead of their personal goals.
• Demonstrating Empathy – the capability to share one’s feelings with others, as well as understand the emotions of others.
Professionalism and / or Work Ethic
This second category of soft skills focuses on how a person conducts himself or herself at work. Examples of this category of soft skills include:
• Professionalism – includes dressing appropriately for the work setting, arriving on time, speaking in a respectful manner to coworkers, customers and clients.
• Integrity – acting in a truthful and honest manner, this skill is typically aligned with the values expressed by the company.
• Optimism – this person anticipates the best possible outcome and provides positive feedback when someone is faced with adversity.
• Enthusiasm / Motivation – the skill required to remain devoted to, and supportive of, an idea, corporate goal or work assignment. To continue to remain engaged in the pursuit of a goal.
Critical Thinking or Problem Solving
This last category of soft skills deals with one’s ability to think critically and solve problems at work. The ability to pull together data to solve a problem in the workplace is a widely valued talent in a business setting.
The Term Paper on Skills of Social Work-Fact Finding
There are also factual questions involving the law, such as: What exactly are the procedures for removing an elected official from office? Who owns a particular piece of land? What are the legal rights that citizens have when accused of a crime? Moreover, whenever we do fact finding as student social workers, we need to look into; 1. Demography "How many people live in this area? ” is clearly a ...
One of the keys to being an effective problem solver is developing the solution to the problem in a reasonable timeframe. It is also important to be able to explain how the solution to a problem was solved in both a logical and systematic manner.
Soft Skills versus Hard Skills
Perhaps the easiest way to differentiate between soft skills and hard skills can be described in this manner:
• Hard skills are those that are easily observed and quantified (perhaps via a scientific test). It’s also relatively easy to teach someone a hard skill in a formal classroom setting or using an on-the-job situation. Hard skills include abilities such as working with spreadsheets, operating machinery, speaking a foreign language, or using a personal computer.
• Soft skills are sometimes referred to as people skills. And based on the examples provided earlier, soft skills are not easy to quantify, and are sometimes described as intangible. That said, it’s often easy to identify a coworker that appears to possess strong soft skills – mostly due to what seems to be their natural ability to work effectively with others.
