Unit one: Principles of personal responsibilities and working in a business environment
Assessment
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Please note that this Assessment document has 8 pages and is made up of 7 Sections.
Name: Laure Anne Le Guyader
Section 1 – Know the employment rights and responsibilities of the employee and employer
1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information).
1- Employer’s name
2- Job title
3- Duties and responsibilities
4- Pay
2a) List three key points of legislation that affect employers in a business environment.
1- Employment law
2- Health and Safety
3- Pay
2b) List three key points of legislation that affect employees in a business environment.
1- Rights and responsibilities
The Business plan on Business Environment 12
Introduction This report will explore the different categories of organisations that exist in the current market. It will identify the responsibilities of these organisations and compare them to others. It will also discuss how these organisations use certain components to meet their responsibilities when compared to others, and how this can affect organisational strategies. This report will also ...
2- Pension
3- Pay
3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information.
1- Internal:
Line managers
Documents held within the organisation
Trade union representatives
2- External:
Libraries
Citizens advice bureau
Legal professionals
4. Describe how representative bodies can support employees.
Employees can receive help and advice about problem they may be having at work through a trade union representative. They can help an employee by discussing any concerns an employee may have, accompany them to disciplinary hearings, represent them in negotiations over pay etc.
If a grievance is raised the trade union representative can support the employee by presenting their case, for example, or speak on their behalf.
5. Identify employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities.
If possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections.
Employers have an obligation to provide employees with a safe work environment, free from discrimination, harassement and intimidation. Without the proper training and management, a diverse work place can become ground for behaviour and actions that rise to the level of unlawful and unfair employment practices. Therefore employers have several responsibilities concerning diversity.
Employer responsibilities:
Provide staff with training on these topics
Develop policies and procedures to address equality and diversity issues
Employee responsibilities:
Treat people fairly, with dignity and respect
Support policies in place in the organisation
6. Explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation.
The Term Paper on National Labor Relations Act Employees Employer
1. INTRO. (Page 360) Employment laws have been implemented to protect both employers and employees. Statutes that govern the relationship between the employer and the employee have been around for a long time. The early statutes, especially in England and the U. S. , were to control and restrict workers. The earliest statutes on wages were implemented to set maximum wages. Other statutes ...
The benefits of equality and diversity procedures being followed in the business are
1- For the employer:
Having a workforce that know its rights are respected
Having the field for available contributions as wide as possible, therefore increasing the chances of being successful, stronger and more competitive
2- For the employee:
Knowing that you will be treated with respect
Having a greater chance of your ideas being listened to, having the chance to learn from other cultures
3- For the business:
Having a good reputation for treating people respectfully, meaning people might come to you for a good customer experience.
Better able and equipped to face a global and local diverse customer base and serve its needs successfully. More likely to appeal to a wider range of customers
Section 2 – Understand the purpose of health, safety and security procedures in a business environment
1a. Identify employer and employee responsibilities for health and safety.
All employers and employees have a legal duty to ensure that working environments are safe and secure.
1b. Identify employer and employee responsibilities for security.
If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections.
Some of an employer’s responsibilities are :
-Providing a safe work environment and facilities for employee safety and health.
-Ensuring work equipment is safe and employees are not exposed to hazards while working.
-Developing procedures for dealing with workplace emergencies.
The Essay on Employee Safety, Health and Welfare
The Company has policies and programs to address our employees’ broad range of concerns which includes working conditions, skills training, career opportunities, health and safety, and work-life balance. We have training and development programs suited to our employees’ needs. We also organize programs that support the well-being of employees, allow them to participate in PLDT’s CSR activities and ...
Some of an employee’s responsibilities are:
-Ensuring their own safety at work, including by using suitable protective clothing and equipment.
-Ensuring their actions or inactions do not harm others
-Not interfering with the scene of a serious harm accident unless it is necessary to prevent further suffering, minimise property damage, or maintain access to essential services.
2. Explain the purpose of following health, safety and security procedures in a business environment.
By following health, safety and security procedures anyone is less likely to cause risks to their personal welfare at work. Reducing the risks and hazards in your work place helps contribute towards this.
Doing this will prevent injuries and illness to self and others.
Following security procedures will ensure the protection of personal data, property and equipment.
3. Describe three different ways of maintaining a safe and secure business environment.
1- Fire safety: Follow fire safety regulations, ensure an assembly point, clear fire exits, clear labelling.
2- Introduce policies and procedures to inform employees of the risks and responsibilities at work. Ensure this are covered in employees’ training
3- Use surveillance as appropriate to deter and secure (cctv, alarm, security guards)
Section 3 – Understand how to communicate effectively with others
1. Describe three different methods of communication. You should include two verbal, two non-verbal and two written methods of communication.
Examples of two verbal methods of communication:
1- meetings
2- presentations
Non verbal:
1- Facial Expressions
2- Body language
Written:
1- Emails
2- Letters
2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others.
Verbal communications is simply speaking. This can be done on one-on-one, in a group setting, over the phone. It’s a personal means of communication and is best when you need to discuss something in details.
Written communication is the most appropriate when detailed instructions are required, when something needs to be documented, or when the recipient is too far away to talk to in person or on the phone.
The Term Paper on Communicate in business environment
1.1 Explain the benefits of knowing the purpose of communication. Communication is key in any business, it keeps the productivity of the business high and all colleagues feel part of the team as well as the company if they are being communicating with properly. It is also important to communicate with customers properly via phone, email, fax etc. By not communicating with customers properly we ...
3. Describe at least two ways of actively listening.
Repeat back what has been said
Take notes
Ask questions
Section 4 – Understand how to work with and support colleagues
1. Explain the purpose of agreeing standards for your own work. Give at least two reasons.
By agreeing work standards, everyone knows what is required from them and from people around them. This provide a foundation for working effectively together.
These standards hwlp the employee know what they should be doing and when. They also help to monitor one’s performance.
2. Explain the purpose of taking on new challenges and being able to adapt to change at work.
There are many reasons for an organisation to change. For an employee, it is important to take on new challenges and adapt to change because an organisation is unlikely to always stay the same. Employees who can adapt to change are more valuable to an organisation than the ones who resist it. These employees will more likely build up their career, gain new responsibilities.
3. Explain the purpose of treating others with honesty and consideration.
Treating others with honesty and consideration is likely to make others treat you in the same way in return. “Behaviour breeds behaviour”
Treating others in this way will create a positive environment and atmosphere in the work place, and help teamwork.
Section 5 – Know how to plan own work and be accountable to others
1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment.
It is important to meet work standards and deadlines so as to ensure that the organisation meets its goal and objectives. It also ensures that efficiency is achieved within the organisation. Failure to meet work standards and deadlines leads to disruption or organisational activities and losses can be experienced.
2. Identify two different methods that you can use to plan your own work in a business environment.
Distinguish between important work and busy work. Prioritise work appropriately.
Set goals
Create daily to do lists
3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach?
The Term Paper on Solve Business Problems 2
... business problem exists In most organizations recognition of a business problem typically relies on measures and management reporting of measures against expectations. Usually each performance ... 1.2 Explain how to identify possible causes of business problems Some sample indicators of a business problem ... completing the problem solving task and make sure that the environment where you work is ...
There are different ways to keep others informed about progress, such as face to face updates, emails, phone conversations, and memos.
Face to face updates are very personal, detailed and thorough. However, this method can be time consuming
Emails are quick, easy and accurate. However there is a limited form of information transferred, and they require time to read.
Phone conversations can be personal, quick, short and flexible on details. However, people can overhear you. If you need to be talking to more than one person about individual matters, this can be difficult.
Memos are short notes. They are concise, down to the essential. However they lack of details, they can be vague and lack security.
Section 6 – Understand the purpose of improving own performance in a business environment and how to do so
1. Explain the purpose of continuously improving your performance in a business environment.
The purpose of continuously improving your performance in a business environment is to exceed your limitations, to achieve personal goals, to increase income, self motivation, satisfaction.
Efficiency and effectiveness increase productivity which benefits the business.
2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience.
Performance at work can be improve through learning from mistakes, learning from observation of others, and learning from performance review.
3. Identify at least two different types of career pathways or options that may be available to you.
Options that may be available to me would moving from my position of customer service advisor on the helpdesk onto a helpdesk advisor in IT or Maintenance
I could also apply for a position in a totally different department within the business, such as logistics assistant for instance.
Section 7 – Understand the types of problems that may occur in a business environment and how to deal with them
The Essay on Business Law Time For Performance
Business Law BA 434 SE Midterm Exam 2001 Spring Term Question One: Jim's promise is not enforceable under the contract law. A contract consists of 3 elements: 1) offer, 2) acceptance, and 3) consideration. The offer must be definite. It must have 1) subject, 2) price, 3) offered, 4) quantity, and 5) time for performance and it must be communicated to the offered. Applying the elements of a ...
1. Identify at least two different types of problems that can occur in a business environment.
Two problems that can occur in a business are for example transportation problems which could cause disruption in getting goods to the business, power cuts, computer crashing which could delay work completion.
2. Describe at least two specific problems that can occur at work and explain how they can be dealt with.
Any technical fault that involves your computer should be reported to the IT technician.
Any issues with missing supplies should be reported to line manager.
3. List at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with. Explain how and when you would refer these problems to others.
If I realise that I will struggle to meet a deadline to complete a task, I can work through my lunch break, or overtime, to ensure it is completed on time, and avoid delaying everything that depends on this task being done in time.
If a printer runs out of toner, I can get a new cartridge and replace it myself without having to notify anyone or take some of their time.
However, if for instance a supplier is unable to deliver to us on time, I could get another supplier to deliver, although we may have to pay a little more. I do not have the authority to make the final decision on this, so I would have to alert my manager.
If tills in our stores stop working and no transactions can be completed, this potentially means closing the store until the issue is resolved. In this instance, I would alert the operations manager, as well as our IT heldpdesk, for an engineer to attend as soon as possible
Once you have completed all 7 Sections of this Assessment, go to www.vision2learn.com and send your work to your tutor for marking.
