Conflicts and Resolution
Topic Identification
Choosing a topic for a research paper, especially when over such a broad spectrum such as business communication, can be a very difficult task. Typically when one thinks of business communication or communication in general terms, the first thing to come to mind is conflict. What is conflict? Conflict arises from a number of reasons. Some reasons may include: no communication, not utilizing proper communication, personality differences, and many others. The final research paper will show how businesses encounter conflict and provide strategies to resolve and avoid conflict internally.
In order to provide accurate information on conflict and resolutions, extensive research must be done. The first step to begin researching any topic is finding credible sources which provide relevant and useful information. The Ashford University’s library has an array of academic and business databases to peruse on various topics. Also, utilizing a local library can be helpful in finding hard copies of text on any subject matter. The required text for the class, Management Communication, also provides great information related to communication. The text also includes an entire chapter on conflicts that could potentially arise from communication and resolution strategies for businesses.
The Business plan on Optus Mobile Communication
EXECUTIVE SUMMARY In the 1990s, the Australian telecommunications industry has undertaken one of the most dramatic changes in its history. For the very first time, Australians are no longer forced to contend with Telstra s monopoly in telecommunication services. With the deregulation of the industry in 1992 and again in 1997, the Australian Government has allowed new and experienced international ...
Having already looked through Ashford’s library ProQuest database for reliable sources and reading the text, the next step is to use the local public library to find further information related to internal conflicts in business. For some it is easier to read and comprehend information when having a hard text in hand to take notes from as opposed to reading articles and text online.
Once all research is complete, the last step is to gather all the findings/research and compile into an organized, clear paper explaining what internal conflict is, how internal conflict could arise in business, how internal conflict can be resolved and finally how internal conflict could be avoided.
Reason for picking topic
Why choose internal conflict for business as the research topic? Well, the first thing that comes to my mind when thinking of business, office environments or communication is conflict. Not because I have a negative mind set, but because no matter what kind of organization I have been involved with has had some sort of conflict and mostly because of communications issues. Not everyone communicates the same manner. Nor does everyone receive communication in the format it was intended, arising in conflict.
Internal conflict is something that every business encounters from time to time. Internal conflicts can occur from a variety of reasons, such as: external issues brought into the workplace, personality differences, and communication or lack of communication. In any case, it can prove to be detrimental to the morale and productivity if gone unresolved. Internal conflict is something every business and the business’s personnel should be familiar with and trained on properly. With knowledge and training, internal conflict is something that can be avoided. However, there are times when conflicts will still arise. When a company has resolution strategies set in place, the conflicts can be diffused quickly.
Annotated Bibliography
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The Essay on Internal Business Process Perspective
Duke Children’s Hospital fell into a crisis within the mid-1990s. Expenses were rising while dramatic reductions in net margin were occurring. Staff productivity fell and staff satisfaction was at an all-time low. They overcame the crisis by implementing the balanced scorecard. Their way of designing their scorecard catered to their business in healthcare. The higher officials of Duke Children’s ...
Carver, L. (2008).
Competent leadership for change through crucial conversations. Nation’s Cities Weekly, 31(42), 9. Retrieved from http://proquest.umi.com/pqdweb?did=1590565161&Fmt=7&clientId=74379&RQT=309&VName=PQD
Liznick, T. (2010).
Relief valve to vent frustrations. Canadian HR Reporter, 23(18), 17. Retrieved from http://proquest.umi.com/pqdweb?did=2176109101&Fmt=7&clientId=74379&RQT=309&VName=PQD
Moline, A. (2001).
Conflict in the work place. Plants, Sites and Parks, 28(1), 50. Retrieved from http://proquest.umi.com/pqdweb?did=144239941&Fmt=7&clientId=74379&RQT=309&VName=PQD
Montague, S. (2007).
When carefully managed, conflict is healthy. Nation’s Cities Weekly, 30(39), 10. Retrieved from http://proquest.umi.com/pqdweb?did=1373183021&Fmt=7&clientId=74379&RQT=309&VName=PQD
O’Rourke, J. (2010).
Management communications (4th ed.).
Upper Saddle River, NJ: Pearson/Prentice Hall. ISBN: 978-0-13-607979-8.
