The primary objective of the course is to provide the students with an understanding of the theories, models, problems, issues, and techniques related to the management of operations both in manufacturing and service sectors. This includes analyses of various tasks performed and decisions made by operation managers, both tactically and strategically. The operations function plays a vital role in achieving a company’s strategic plans. Since the operations function produces the goods and provides the services, it typically involves the greatest portion of the company mployees and is responsible for a large portion of the firm’s capital assets. It has a major impact on quality and is often the visible face of company with which the customer must deal. Customer service, product/service, quality issues, and the effectiveness of many customer interactions are all operations activities. In the face of increased international competition, Pakistani firms have lost market share and have not responded by working to improve both their operating efficiencies and the quality of their goods and services.
With this renewed emphasis on operations, it has become increasingly important that students have an understanding of operations management and its significance to the success of the companies where they will work. To gain a competitive edge, Pakistani organizations need sound production/operations strategies. This is particularly true today, given the pressures of global competition and the need to satisfy ever more demanding customers. Operations functions appear as a powerful tool for achieving organizational objectives and strategies. Learning Objectives
The Term Paper on Ford Motor Company Customer Services Credit
By: Brenda Gonitzke Ford Motor Company began a manufacturing revolution with its mass productions assembly line in the early 1900's. Now the company is firmly entrenched in the status quo as the world's largest pickup truck maker and the number two producer of cars and trucks, behind General Motors. It makes vehicles with such brands as Aston Martin, Ford, Jaguar, Lincoln, Mercury, and Volvo. ...
The aim of this course is to provide a clear, well-structured and interesting treatment of Production/Operations Management as it applies to a variety of businesses and organizations. The course is intended to provide both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers’ work. • Strategic in its perspective of operations management’s contribution to the organization’s long-term success. We are unambiguous in treating the operation function as being at the center to most organization’s drive to improve their competitiveness. Conceptual in the way it explains the reasons why operations managers need to take decisions in each activity. Although some quantitative techniques are included, their primary aim is to illustrate the underlying principles of operation decisions. • Comprehensive in its coverage of the significant ideas and issues which are relevant to most types of operations. • Practical in the sense that the issues and difficulties in making operations management decisions in practice are discussed, and generally the treatment of topics reflects actual operations practice.
This course is practical also that Case Exercise illustrating the approaches taken by actual companies are used to illustrate operations issues. attendance policy As you may all know very well by this time that the University (FUU) adheres to very strict attendance policy (i. e. minimum 75% mandatory attendance).
As usual roll will be taken at the beginning of each class meeting. No one will be allowed to enter the classroom five minutes after the class starting time since it cause interruptions in the class activities. Professional conduct is expected throughout the course.
Besides this, It is assumed that you have read all the policies and guidelines of the University regarding attendance, academic dishonesty, deadlines and so on and so forth Team Work There will be substantial Team work in this class. This is the need of today’s corporate world, and we have to learn how to pull our right slack while working in teams. Instructor as well as fellow team members, at end of the course, will evaluate each team member. Part of the grade of the team project(s) will be dependent on peer evaluations which is only for the developmental purposes and will be kept strictly confidential.
The Research paper on Video Case: Project Management At Arnold Palmer Hospital
1. Read the case that follows. 2. View the video tour of Arnold Palmer Hospital that addresses this issue. 3. If you wish to have further background, reread the material in this chapter of the text. 4. Answer the questions about the case, and if your instructor wishes, email them to him or her. The equivalent of a new kindergarten class is born every day at Orlando’s Arnold Palmer Hospital. With ...
Unannounced Quizzes There will be minimum four unannounced quizzes taken randomly throughout this course. Three best will be considered for grading. These quizzes will be handed out in the beginning of the class meetings and if you are late in class, you will miss that quiz. There are absolutely no make ups for these quizzes. Case Studies There may be cases assigned to groups and these cases will be resolved in team efforts. A short written report will be required along with the presentation of that case.
Presenters will play the role of Management Consultants and the class will act as Board of Directors and will interact with the consultants at the end of the presentation to express their concerns and opinions. Term Project or Book Review You will be given case study or in lieu thereof book reviews relevant to the field of OM, Subject to availability of time. When awarded, details will be discussed in the class. Industrial Visit/Seminar An industrial visit and/or a seminar relating to the subject matter would be arranged.
