1. How would you inform team members of the outcomes of continuous improvement proceses? Mediums to be used in order to inform team members of the outcomes of continuous improvement processes could be in the form of a soft copy such as e- mail, sms, a power point presentation, or an Intranet platform as well as in the shape of a hard copy like personalised letters and general newsletters. For outcomes concerning the entire team a staff meeting is to be considered at which any of the above mentioned media can be used to accomplish and support the outcomes presentation.
Graphs and statistics in either shape or form are a very good medium to present the outcomes and the development from point zero ( when the process was put into place ).
For outcomes and information concerning only a few or particular team members individual meetings are a great way of communicating, that way a 360* meeting can be held. 2. How can you communicate your suggestions for continuous improvement? This can be a more difficult task because the manager has to take into account the possibility of initial resilience towards any sort of change which is a trait of human nature.
Training according to a previously written development/training plan is probably a good strategy. Pursuing the help and support of experts, consultants or so called in – services which provide specified training and lecturing and can support their suggestions with evidence would come in useful. Staying opened for suggestions from the team and giving them a feeling of co – creator-ship while staying focused on the targets will probably make it easier for everyone. Do a ” negative brainstorming ” and get your team to find all the reasons why this cannot be
The Essay on Effectiveness: Communication and Team Members
Aims / details: The primary purpose of the report is for you to work with three other people and undertake a study of an organization – the steps for establishing team performance plans, the development and facilitation of team cohesion, the facilitation of teamwork and, liaising with stakeholders. Reviewing the effectiveness of teams within an organization is imperative so that opportunities for ...
done and then reward them for finding solutions to those reasons. 3. Provide 3 examples of learning styles. The generally well known three learning types are the auditory type, the visual type and the kinaesthetic type. The auditory type learns best with his ears, anything he listens to like lectures or audio books will be memorised best by this learning type. The visual learning type memorises anything he sees or particularly reads or writes very well and the kinaesthetic learning type will have the best recollection of something if he does it himself with his hands.
Ideally in adulthood these three learning types should be balanced in an individual although in most cases one will stay predominant. So in order to achieve good results in any sort of training a combination of methods according to all three learning types should be provided. 4. What techniques can you use to gain the trust of your team? In order to gain the trust of your team first of all they need to feel comfortable at their workplace and around the manager himself. Make sure the work environment is a respectful and valuable one.
This includes a physically comforting set up of the workplace, put some plants where possible, work with warm colours and nicely set up staff rooms. Lead by example and always talk nicely so your team members will never fear to talk back to you, make sure you draw a line of respect though. Regularly ask different team members for their opinion, observations and ideas regarding one thing or another so they feel they are actively involved in processes and decision making. This in turn will create a feeling of ownership and individual importance which creates the perfect environment for trust & reliability.
5. What are the quality systems? A quality system is a system which is put into place with the aim to enhance and always improve the quality of a product or service and all the processes involved. They are never a “quick fix” but they can be very effective in securing a companies long term success if used properly. Quality systems are strategies used to create “long term success through customer satisfaction”, such as the “Total Quality Management”, shortly referred to as TQM. TASK 2 Case Study
The Essay on Virtual Teams Learning Work Group
Teamwork: Pros and Cons There are several types of teams and reasons for forming them. There are academic teams, consisting of a group of students in a learning environment, whose purpose would be to reach a common goal such as a class project. Teams in the workplace could consist of a group of administrators or employees whose purpose could range from deciding on what type of food to serve at a ...
The problems Mary is facing from when she takes on her new role as a manager in the call centre are a growingly bad customer service caused by a low working morale. This has been accepted and even fuelled by the former management as well as staff not willing to take responsibility for their work, including follow ups on customer complaints. What is taking place here seems like “the blame game”, which refers to everyone pointing their finger to someone else if any issue or complaint occurs.
The staff is being left very insecure about what is expected from them and the specific requirements of their job. The team leaders are not receptive for suggestions and ideas from the call centre operators and they actually “feel threatened”if someone comes up with a better idea, so “they refuse to act”. Due to this situation the company has already lost a major client as well as having call centre operators resigning from their working – contracts. Mary has been asked to help improving this situation.
Overlooking the situation in the call centre and Mary’s position I would suggest that she has to act immediately and before even considering any changes on the level of the call centre operators (operational level), which have been blamed for most of the misery, she has to sit down with the senior management or the CEO of the company to get really clear on the companies goals. The problems that show on an operational level in such clarity and abundance can only be a symptom of an unclear and neglected strategic plan.
The Research paper on Kjell Sunde And His Virtuoso Team
In 2002, Norsk Hydro appointed senior manager Kjell Sunde to lead a virtuoso team to handle a looming investor relation crisis. Where did Sunde work? Norsk Hydro ASA is a Norwegian aluminum and renewable energy company, headquartered in Oslo. Hydro is the fourth largest integrated aluminum company worldwide. It has operations in some 40 countries around the world and is active on all continents. ...
The company needs to work out a strategic plan on how to get back on track and Mary needs to ensure that she will receive support from the CEO. The company could pursue help from experts and company advisors. In any case Mary needs to write out Job descriptions for team leaders and operators, feedback forms, policies and procedures regarding customer service and a training program. This would clarify job requirements, expectations and service standards. In the training she should include sustainability measures in order to save the company some money and to not waste any resources.
She has to put a system into place with which to monitor the policies and of course she needs to evaluate the same. Since she manages a call centre it seems logical to simply record the calls in order to assist the team, not to judge and blame!! Once these steps have been taken she needs to call in meetings, I would suggest once a week for the first month . In the meetings she needs to inform everybody of the changes and make sure everybody receives the for them relevant information (such as the different job descriptions for call centre operators and team leaders and the new goals) and understands it.
She can set up a buddy system for support and mutual help. She needs to gain the trust of the team and set up a social program so that everybody feels confident to provide their input and get actively involved in decisions and interested in progress. Also after those first steps have been taken she should hold one on one meetings and do job appraisals to ensure that everybody has a clear understanding of what is expected of them and at the same time to make them feel confident about their job, even when mistakes occur. It would probably be favourable to think about a training program especially designed for the team leaders.
The program should aim at understanding leadership and the importance of guidance rather than “dictator ship”. The team leaders need to keep themselves approachable at any time and always have an open ear for suggestions and ideas from the staff. After all that a record keeping system is needed to ensure that continuous improvement is taking place here and not a temporary “quick fix”. With this the staff can and should also be kept updated in their meetings about the progress in reaching the goals and the improvement of customer service ( with graphs e.g….. ) as well as customer satisfaction. To stop more clients from changing to a competitor I would suggest to send out a formal apology letter on behalf of the company, containing information about the change of management and stating the fact hat they understand the importance of their very clients and do take them very serious. If all these step are carried out carefully and appropriately the company has a very good chance to get back on track and become appreciated by their stakeholders.
The Research paper on Rig Manager Company Team Managers
MEMORANDUM TO: JUAN C. ARAQUEFROM: GROUP #6 SUBJECT: CASE STUDY FOR COMPANY "BRINKERHOFF INTERNATIONAL INC." DATE: 11/14/00 CC: HUMAN RESOURCE DIRECTOR OBJECTIVE: After careful review and analysis of the situation and the facts surrounding the company Brinkerhoff International Incorporated (BII), our team has been able to develop a viable course of action to efficiently improve productivity and ...
