In the case study we defined five main problems Outback Steak House is facing at the present time. From these 5 problems we will choose one to look at more in depth and give an analysis and a solution to solving that problem. One of the main problems that we found in the case was the fact there is very stiff competition not only in the casual dining business, but specifically the steakhouse business. Competition comes from many places; restaurants themselves are the obvious choice, places like Lone Star Steakhouse and Saloon, Sizzlers, and other restaurants.
Also many traditional restaurants have upgraded their steak choices in order to compete with Outback. Along the same lines as direct competition is the fact that the restaurant industry is close to saturation. Analysts have said, “Casual dining operators such as Outback were close to saturation and questioned whether the firm could withstand the intense competitive pressures characteristic of the industry” (W-80).
One way to solve this problem is to differentiate themselves from other restaurants even more than they already do. Also they need to show the consumer that they need to eat at Outback, this can be accomplished through marketing and promotion. Another problem that we found was that Outback Steakhouse has been traditionally seen as a dinner destination and has played this role by only being open seven hours a day from 4: 30 pm to 11: 30 pm.
This was stated as a strength in the case, but we feel that Outback is missing out on the lunch crowd and could dramatically increase business by adjusting their traditional hours of operation, they are busy during the dinner hours, why not try lunch? Recently, personal health has become a large issue in American culture and this shift in ideals has created new problems for restaurants. The trend to cut back on the intake of red meat has created a problem for restaurants like Outback, which traditionally serve high quality red meat. If the current trend continues and Americans continue to watch how much red meat they eat, Outback will have to find a way to combat these ideals in order to stay successful. Possible alternatives are serving more chicken and fish and possibly adding to their menu for the more health-conscious consumer. Outback will never be known as a health food restaurant, but by giving the health conscious consumer more options they have a chance to tap into that market. After reading the case and personally eating at an Outback, we have found that they are currently unable to meet customer demand.
The Research paper on Mcdonald’s senior restaurant case study
Lisa Aham’s restaurant case is another example of how managers should analyze their businesses, their competitors and their customer environment to effectively adapt business strategy in carving out a niche that addresses customer perceived value while allowing the business to remain relevant, especially in a highly competitive industry such as the fast food industry. Even without knowing all of ...
People have been known to wait up to three hours to eat at their restaurants. We feel that they are missing out on the people who don’t have the time to wait to eat their steaks. By increasing the size of their restaurants we feel that they will better be able to serve their customer base. Along with expansion, they should also look into expanding the size of their waiting area, so that the customers that do choose to wait are entertained and have an overall great experience at the restaurant. The customer should leave not only with a full stomach but also a smile from an all-around good dining experience. The final problem that we feel Outback is facing is the fact that they are lacking productive management structure.
Currently headquarters in Tampa employ about 80 people, this can currently be seen as a great strength for Outback, it shows that they are very efficient, and get a lot done with few resources. In the future we feel that Outback will be faced with problems due to their increased size and complexity (adding another restaurant chain).
The Essay on Problems With Customer Service
Have you ever been to a fast food restaurant and the employees treated you as if it was a burden on them to wait on you? They are rude and sometimes even obnoxious and by the end of your contact with them, you do not really want to give that company your business anymore. Do you feel like laughing when you hear advertisements saying things like, Have it your way or Food, Folks and Fun because you ...
The way that we see to alleviate this problem is for them to look at their current structure and possibly consider a restructuring of their management process. This will be a great task, but in order to avoid problems in the future we feel it is necessary.
