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1. In the organizational environment the art of managing people is undergoing significant shifts.
a. Supply-push
A company anticipates consumer demands and then produces the right resources at the right time and place to meet them.
They organize on how to build a supply of products or services and then ‘push’ them out to end customers on stores shelves, in catalogs etc
b. Demand-pull
This allows much closer and ‘one-to-one’ contact between customer and seller.
It offers customers the components of a product/service then the customer creates their own version by ‘pulling’ what they want.
c. Anytime, anyplace information work
This is the synchronization of events such that one can perform tasks regardless of time and place constraints, this is achieved through use of technology to enable one stay connected everywhere.
d. Outsourcing
The practice of using subcontractors or other businesses, rather than paid employees, for standard services such as accounting, payroll, information technology, advertising etc.
2. The major elements in the business environment impact model.
• Economic environment – consists of economic factors that influence the business in a country. These factors include gross national product, corporate profits, inflation rate, employment, balance of payments, interest rates consumer income etc.
The Business plan on Customer Service Essay
Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business, and those with the highest level ...
• Social environment – describes the characteristics of the society in which the organization exists. Literacy rate, customs, values, beliefs, lifestyle, demographic features and mobility of population are part o the social environment.
• Political environment – comprises political stability and the policies of the government. Ideological inclination of political parties, personal interest on politicians, influence of party forums etc. create political environment.
• Legal environment – consists of legislation that is passed by the parliament and state legislatures. Examples of such legislation specifically aimed at business operations include the Trade mark Act 1969, Essential Commodities Act 1955, Standards of Weights and Measures Act 1969 and Consumer Protection Act 196.
• Technological environment – includes the level of technology available in a country. It also indicates the pace of research and development and progress made in introducing modern technology in production. Technology provides capital intensive but cost effective alternative to traditional labor intensive methods. In a competitive business environment technology is the key to development.
3. Software-as-a-Service (SaaS) model.
This is a model of software deployment where an application is hosted as a service provided to customers across the Internet.
It is a Deployment/Delivery model
• Hosted and Managed by vendor
• Delivered across the Internet
Usage-based pricing (vs. perpetual license model of on-premise software)
• Per user per month
• Per transaction
• Per GB of storage per month
Benefits
Lower entry point
• No large up-front investment in
– Software licenses
– IT infrastructure
Lower operating/maintenance costs
The Dissertation on Market Opportunity Analysis Technology Infrastructure
Market Opportunity AnalysisRuonan Tan 0423688 Introduction In our modern society, lots of companies are surrounded by the numerous competition and dealt with many questions, for example, are your products consistent with your customers' current and future needs? Do you have a flow of new products to meet the information needs of your market? Are the products you " re developing strategically ...
• Fast, easy deployment (Web browser)
• Vendor maintains/upgrades application
• No IT staff necessary to keep running
Consumption-based expenditure
• Pay As You Go
• Scale up/down as needed
4. Document Management System
This is the technologies used to create, capture, customize, deliver and manage enterprise content to support business processes.
Examples;
Financial documents
• Product catalogs (marketing information):
• Back-office: confirmation of trades, customized letters and promotions:
• Policies:
Pharmaceutical documents
• New drug applications
• Product labeling information:
• Standard operating procedures, laboratory manuals:
• Organizational knowledge on drug development:
• Regulatory guidelines:
• Competitive intelligence
5. Briefly describe how the following areas in an organization would benefit from data warehousing:
a. Finance Department – Budgeting, activity-based costing, financial performance analysis and financial modeling.
b. Customer Service Department – enables a business to properly match customers with promotions thereby increasing customer base. It also provides in-depth view of customer margins.
c. Supplies Department – used in production planning, supply planning and defect analysis.
d. Sales & Marketing Department – used in sales analysis and sales forecasting to identify better markets and product offerings. In the market department, it benefits in market research analysis, promotions analysis, customer analysis and market/customer segmentation.
