The following is a book report about: The Leadership Secrets of Santa Claus, and was written by, (Cottrell, et al. , 2003).
This is an eighty-page leadership skill-building book, published by the Performance Systems Corporation in 2003. There are eight main points (Santa Secrets) discussed by the authors in this book and I agree with them all.
However, I will attempt to reveal why I agree that to “Build A Wonderful Workshop” is important, discuss one secret (“Listen To The Elves”) I see being practiced in my unit, and express how I will spearhead effecting to “Share The Milk And Cookies.” I agree with the authors’ idea of “Building a wonderful workshop.” This chapter speaks on making our mission our main idea while remembering our core values to help us stay focused on our teammates and purpose. Our mission, values, and team are the foundation, cornerstone, and core of what we do, how well we do it, why we do it, and how we see each other in our given roles. If we as a team earnestly keep this statement and all it incorporates as our focus, then I believe the other eight “secrets” cannot be far off. One of the “secrets” I see being practiced in my unit is: “Listen to the Elves.” In this chapter the author discusses the importance of inviting participation from the team. The author also encourages the reader to notice how others perceive them and to spend some time walking in their teammates shoes. I believe this motto involves the entire team, is a constant work in progress, and when utilized well; gives us integral working knowledge of what we must do.
The Secret Garden: a Book Review
Two unwanted children…share a vitalizing secret… The Secret Garden By Frances Hodgson Burnett Puffin ClassicsRs. 180 Nine-year old Mary Lennox is a disagreeable orphan, who is sent to her uncle’s desolate mansion in England. Misselthwaite Manor, however, conceals plenty of secrets…which seem to be waiting to be discovered… On realising that she has nothing better to do, Mary spends all her time in ...
It is exemplified when our dietician, who is also our Anemia Manager, asks the clinicians what might have caused a patients Hematocrit to drop; when our facility administrator asks us how we want to split our patient caseload and then helps us when we are short staffed; and when our nurses ask the patient care Technicians how their day is going and willingly lend a hand with patient care. Another example is when our social worker, dietician, and I developed a survey based on staff issues and complaints. We had a team meeting to inform the staff of the survey and that the goal was resolution and solution, not further complaints. It was made anonymous, with a deadline, and space enough for the staff to place their suggestions. All of the teammates participated, including the originators. Once we received the completed surveys the data was compiled, and we met with our facility administrator to discuss the results, and how we could effect positive change as a team.
These are just some of the examples of how we listen to each other as a team. To “Share The Milk And Cookies” is one of the “secrets” I will take responsibility for enforcing in my unit. This particular idea speaks to recognition of our teammates through ways other than a mere, “Thank you” or “Job Well Done.” One idea I have been pondering since we concluded the above-mentioned survey is to implement an “Employee of the Month.” The XXX core values and mission statement will be a couple of ways my teammates and I will determine who the candidate of the month is. There will be a ballot box for the teammates to enter their vote.
I will enlist the help of a couple teammates to share in this responsibility and rotate the group throughout the year so everyone has a hand in helping. When we have tallied the votes I would like to post the employee’s picture in a frame out in the lobby where staff and patients can see it, along with a banner stating what they are being recognized for. Another way to recognize teammates is during our homeroom meetings. By sharing and explaining the significance of information gleaned from the “red box” and QA meetings our teammates may better understand the importance of the role they play and how this impacts our patient care and our unit as a whole. Overall I thought this book was an excellent read and very informative. The concepts are not just for the business world, but personal dealings too.
The Review on Patient Satisfaction Survey
Healthcare is a very important aspect of today’s society. Thus, there is a conscious effort on the part of all stakeholders to constantly monitor the quality of healthcare services provided to patients in order to determine the need for improvement or innovation. The primary concern of this effort is the improvement of the present health condition of the people and the ethical concept of promoting ...
The authors kept the book interesting and witty by writing it from the perspective of Santa Claus exemplifying his leadership skills while managing his workshop with the elves and reindeer as his employees.
