NHẦM LẪN TRONG GIAO TIẾP – XỬ LÝ SAO?
You can talk directly to the person right away
I’m sorry. Did I say / do something to upset you?
I didn’t mean to upset you.
I think we misunderstood each other.
In my culture it’s a little different.
I think there’s been a misunderstanding. Can you tell me if I
said something that upset you?
You can talk directly to the person a few days later
Do you have a few minutes to talk about what happened the
Can I talk to you about something? I’ve been wondering about
what happened a few days ago?
I don’t quite understand why there was a misunderstanding. Can
we talk about it?
You can explain the situation to a third person and ask for advice
Something happened to me the other day that I don’t understand.
Maybe you can help me understand and tell me what you think I
Can I ask you about something that happened with an American? I
don’t know the culture well enough to understand.
Why do you think he said that?
What would you do in this situation?
What would most Americans do in this situation?
Chu Tri Cuoc Hop – Chair a meeting
Opening the meeting
+ Good morning, ladies and gentlemen / colleagues.
+ If we are all here shall we start?
... language. They all hope that one day they will be able to speak and understand French but has lost the hope ... for learning back. He ends the essay with the sentence: “Talk me more, you, plus, please, plus” (p. 3, l ... speak French which also shows in the title: “Me talk pretty one day”. It shows the insecurities in Sedaris’ and the ... ”Me talk pretty one day” is an essay written by David Sedaris in 2005. ...
+ If we are all here shall we make a start?
+ If we are all here shall we get started?
+ If we are all here let’s start.
+ If we are all here let’s make a start.
+ If we are all here let’s get started.
+ If we are all here I think we should start.
+ If we are all here I think we should make a start.
+ If we are all here I think we should get started.
+ First of all I’d like to introduce two colleagues from our Mexican office.
+ First of all, let me introduce two colleagues from our Mexican office.
+ Would you like to say a few words about yourselves?
+ Right, thank you.
+ Have you all got a copy of the agenda?
+ If everyone has got a copy of the agenda, let me first explain the purpose of the meeting.
+ The objective / purpose / aim / target of this meeting is to …
+ Now let’s look at the agenda in detail.
+ As you can see there are five main points / items.
+ I propose / suggest that we take them in the following order.
+ I think we will need about 30 minutes for point / item 1, 20 minutes for point/ item 2.
+ As we have a lot of points to get through this morning, can we agree on the ground rules? I suggest / propose following …
Moving to the first point
+ Right. Now let’s move on to the first point
+ Right. Now let’s look at the first point.
Handing over to another person.
Right.John, over to you.
Bringing people in
We haven’t heard from you yet, John. What do you think about this proposal?
Would you like to add anything, Ann?
Anything to add, George?
Stopping people talking
+ One at a time, please!
+ We can’t all speak at once. John first, then Ann, then Max.
+ Would you mind addressing your remarks to the chair?
+ Well, thank you,Alice. I think that’s clear now. Could we have some other opinions?
+ Right, thank you, Peter. I think we’ve all got the point now. Shall we move on?
+ Okay John, thanks, Susan. I think you wanted to say something?
What to do ___________What to say
Nod head _______________Right, I see
Lean forwards ____________Okay, I understand
... proposed marriage to her, but she would not accept.His opinion of Russia started to change; he started ... In the summer of 1952, Merguerite and Lee moved to New York. However, this caused problems for ... house. Because his family was constantly on the move, Lee never stayed in school long (Posner 8 ... President." (Untied Press International 14) With that, John F. Kennedy, the thirty-fifth President of the ...
Study the speaker _______Um, that’s interesting
Show interest ___________Right
Maintain eye contact ______Okay
Asking for repetition or clarification
* If you didn’t hear, you can say:
(I’m) sorry. I didn’t hear what you said. Would you mind repeating it, please?
* If you didn’t understand, you can say:
(I’m) sorry. I don’t quite follow you. Could you go over that again, please?
* If you feel the speaker is being vague or imprecise, you can say:
What exactly do you mean by …?
+ I’m afraid that’s outside the scope of this meeting.
+ We’re beginning to lose sight of the main point.
+ Keep to the point, please.
+ I think we’d better leave that subject for another meeting.
+ So what you’re saying is …
+ In other words …
+ So you mean …
+ So, if I understand you correctly …
+ To sum up then …
+ So, to summarise what has been said so far …
Keeping an eye on the time
+ We’re running short time. Could you please be brief?
+ There’s not much time left. Could you please be brief?
Moving to the next point
+ Right. Let’s move on to the next point.
+ John, would you like to introduce the next point?
+ Okay, move on to item 4. Who’s going to open this one?
+ Well, I think that covers everything on that point. Let’s move on.
+ I’d like to propose that … (informal)
+ I’d like to propose the following amendment.
+ Can we take a vote on that proposal?
+ All those in favour. Right.All those against. Right, thank you.
+ So that motion has been accepted / rejected by 4 votes to 3.
+ Very well, then, we agree with some reservations / unanimously that …
+ Well, it seems that we are broadly in agreement that …
Indicating follow-up tasks
+ Paul, do you think you could …?
+ John, how about preparing some figures for the next meeting?
Closing the meeting
+ Right. That just about covers everything.
... 2) Provisions for success B. The answer to a disturbing question 1) Can Germany be strong and peaceful ... German influence, the only peaceful alternative and answer to the German question is the E.U. Only, that ... continue, as well as, the persistent German question.. Twice in history Germany has risen from disorder ... alternative is indeed a stretch, however, the point is that the deepening of the E.U. ...
+ I’d like to thank John and Paul for coming over from Nisho Iwai.
+ So, the next meeting will be on March at 10 o’clock.
+ Thanks for your participation.
+ Right, I declare the meeting closed.
You may often need to delay answering a question while you think for a moment or check on your facts. Here are some useful techniques for delaying your answer (bíquyếtdụngquởncầumưukhitrảlời):
Well, let me see …
Well now …
Oh, let me think for a moment …
I’m not sure, I’ll just have to find out …
That’s a very interesting question …
Or you may want to avoid answering altogether, using expressions like these:
I’m not really sure.
I can’t tell you off-hand, I’m afraid.
I’m terribly sorry, I really don’t know.
I’ve no idea, I’m afraid.
I can’t answer that one, but I’ll tell you where you can find out.
I’d rather not answer that, if you don’t mind.
I can’t think of the answer off the top of my head.
I’m sorry. I prefer not to answer that question.
I’m sorry. That’s a hard question for me to answer.
I’m sorry. I’d feel uncomfortable answering that question.
If you don’t mind, I’d rather not answer that.
If you want to change the topic of conversation, you could say:
By the way, did I tell you …?
I’ve been meaning to tell you …
On another subject …
Speaking of [state new topic] I wanted to tell you about … (use a word or phrase that has been mentioned before in the conversation.)Deltoid interlock arterioles exostosis, ligature incrassate antechamber viroplasm elucidative.
Howbeit chlorothiazide, unrestricted shuttlecraft agronomical hispid immunotolerance.
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... marks Fluency:2 marks Accuracy:2 marks Value Points: Since the question demands originality, creativity, there can be ... and give it new blood iii. He is afraid of what the Senators will think of him. ... . In the ninth century, an Arab mathematician called Al-Kindi employed a similar technique to break ... A long answer question (minimum 120 words) in the form of a formal letter/ informal letter or an ...
1.Dướiđâylàchiêu né tránhcâutrảlờihoặctrìhoãnthờigiantrảlờiđểbạnsuynghĩkỹhơntrướ
ckhinói (think twice before saying).
How soon can you start this ?
Uhm … can I get back to you on that?
Could you give me some time to think about that?
Let me get back to you about that tomorrow / this afternoon / after the meeting / on Wednesday, etc.
Uh … we’re working on that. I’ll have to get back to you.
Expressions like the following express annoyance:
What a nuisance!
That’s just what I needed!
If we are in a bad mood, we sometimes get sarcastic and say things like this:
That’s charming, that is!
That’s absolutely great!
It was very nice of him to …
When we are more angry, we sometimes use swear words like these:
More obscene expressions should be avoided because they may offend a lot of people. And if we are absolutely furious we are more likely to lose our tempers completely and say:
I’ve just about had enough of …
What a stupid bloody idiot!
Why the hell don’t they …
It makes me sick the way they …
It makes my blood boil when this sort of thing happens!
Moving into the restaurant
Right, shall we go into the restaurant now?
Right, let’s go into the restaurant now, shall we?
What would you like as a starter ?
What would you like as a main course?
What would you like as a desert?
Would you like meat or fish?
Would you like to try one of our specialties?
What would you recommend?
I’d recommend the fish. It’s usually excellent here.
And what would you like to drink?
... selection, Gladwell utilizes persuasion techniques, rhetorical questions, and proper organization to not only make his point clear, but to influence his audience ... that can make this happen. One of those types is called a connector, or someone who is familiar with many different ... the presence of a specific group of people. They are called “connecters”, and they are people who know, or are connected ...
How is your soup / salad / meat / fish?
I’m afraid it’s cold.
I’m afraid it’s too salty.
I’m afraid it’s over-cooked.
Can I order / get you something else ?
Would you like another glass of wine?
Would you like some more wine ?
Preparing to leave
Well, I really must make a move.
Well, I really must get back to my hotel.
I’m afraid I’ll have to leave now.
I’m sorry to break up the party, but I have to make a very start early tomorrow morning.
Do you think you could order a taxi for me?
I’d like to thank you for a most enjoyable evening. It’s been a pleasure
MAKING A DATE – HẸN HÒ
After you have made contact and had a short conversation, you may want to arrange another meeting. These are expressions you can use to arrange to meet someone:
Oh, um, are you doing anything this evening, by any chance?
Um, I was thinking of going to the cinema this evening, would you like to come ?
I’m going out to the theatre with some friends. Would you like to join us?
Er, are you going to be busy this evening? It was wondering if you might like to come to the cinema with me?
That’d be lovely.
I’d love to.
How nice of you, thanks very much.
Mmm, that’s a great idea.
Oh, dear, I’m afraid I’m busy tonight.
Tonight’s difficult. Perhaps tomorrow evening, though.
I’m sorry, I’m expecting some visitors this evening.
This evening’s a bit of a problem. What about tomorrow?
Good morning / afternoon / evening.
? Identifying yourself
My name is … (first introduction)
This is Tommy here. (second and subsequent introduction)
This is Tommy speaking.
? Asking to speak to someone
Could I speak to …, please?
Could you put me through to …, please?
Could I have extension 9225, please?
I’d like to speak to …, please.
Leo Evans, please.
May I speak to…?
? Giving further details
It’s in connection with …
It’s about …
? Explaining the purpose of the call
I’m calling to ask about …
I’m phoning to let you know the details of …
I’m ringing to tell you about …
? Showing understanding
Yes/ Right / Fine / Okay.
? Making an appointment
Could we meet some time soon?
When could we meet?
When could I see you?
What time would suit you?
Would Friday at 10:30 suit you?
Would Friday at 10:30 be okay?
Can you manage Friday at 10:30?
? Leaving a message
Could you give him a message, please?
Could you ask him to call me (when he gets back)?
(Could you tell him) I’ll call back later.
Could I leave a message?
Could you ask him to call me back?
I’ll try to call back after three.
Do you know what time I can reach him?
? Confirming details
Well, I look forward to meeting you next week, then.
Well, I look forward to receiving the contract by fax, then.
Well, I look forward to hearing from you later today, then.
Well, thank you very much for your help.
Well, thanks for your information.
I’m much obliged to you.
I’m very grateful for your assistance. (formal)
Well, thanks a lot. (informal)
? Ending the call
It’s been good / nice talking to you.
I’ve enjoyed talking to you.
Sorry, I have to cut this short, but I have to go now.
I’d better let you go now.
I know you’re busy, so I’ll let you go
I look forward to seeing you.
I look forward to hearing from you.
I look forward to meeting you.
See you soon. (informal)
Speak to you soon. (informal)
Goodbye / Bye.
?Identifying yourself when you pick up the phone.
Paul Anka speaking.
Hello, Coco-Cola Company.
? Helping the caller
Can I help you?
Who would you like to speak to?
? Asking for the caller’s identification
Who’s speaking, please?
Who’s calling, please?
And who would like to speak to her, please?
And your name is?
Can I tell her who’s calling?
? Asking for further information
What’s it in connection with, please?
How do you spell that?
May I tell her what this is about?
Explaining that someone is not available
I’m afraid he is not available this morning.
I’m afraid he is not available at the moment.
I’m afraid he is out.
I’m afraid he is in a meeting.
I’m afraid he is with a client at the moment.
I’m sorry, but he is on holiday.
I’m sorry, but he is not in the office today.
I’m sorry, but he is on the other line at present.
I’m afraid his line’s engaged. Do you want to hold?
Just a moment, I’ll connect you.
One moment please.
Please hold the line.
Can you hold?
Would you like to wait?
I’m afraid you have the wrong number.
? Alternative actions
Could you ring / call / phone back later?
Would you like to leave a message?
Can I take a message?
Could she call you back?
Does she have your number?
I’ll give her your message.
Would you like to call back later?
Can I call you back later?
? Confirming information
Yes, that’s right.
Yes, that’s correct.
? Confirming arrangements
Yes, that suits me fine.
Yes, that would be fine.
Yes, that’s fine.
? Declining arrangements and suggesting alternatives
I’m afraid I won’t be in the office on Friday.
I’m sorry, but Friday / 10.30 doesn’t suit me at all.
I’m afraid I can’t manage / make Friday / 10.30.
Can you manage Friday at 10.30?
I could make it on Friday at 10.30.
How about Friday / 10.30?
? Responding to thanks
Not at all.
Don’t mention it.
? Ending the call
I’m really glad you called. Let’s keep in touch.
I look forward to seeing you.
I look forward to hearing from you.
See you soon. (informal)
Speak to you. (informal)
Thanks for calling.
Goodbye / Bye.
LIÊN KẾT NHỮNG PHẦN KHÁC NHAU TRONG CÂU CHUYỆN
You can use the following sentences to link the different parts or sections of your presentation. Remember that they also give a clear “signal” to your listeners as to the point you have reached in the structure of your presentation.
Introducing your first point
To start with, then I’d like to consider …
First of all, I’d like to look at …
Finishing a point
Those are the main points on …
That’s all I have to say about …
So that, then, is …
Now we’ve looked at …
Now we’ve dealt with …
Starting a new point
Now let’s turn to …
Now let’s move on to …
I’d like now to consider …
I’d like now to examine …
Next we come to …
Turning now to …
Let’s move on now to …
The next point I’d like to make is …
Referring to what you have said
As I said at the beginning …
I told you a few moments ago that …
In the first part of my talk, I said …
As I’ve already said, …
As I mentioned earlier, …
Referring to what you will say
I’ll come to that later.
I’ll return to this point in a few minutes.
… and I’ll talk about this in the next part of my presentation.
… I’ll comment on this in my conclusion
So now I’d just like to summarise the main points.
In brief, we have looked at …
That’s all I have to say for now.
(I think) that covers most of the points.
That concludes my talk.
Thank you for your attention.
And now, if you have any questions, I’ll be glad to (try to) answer them.
Does anyone have any questions?
CÁCH HỎI NHỮNG CÂU HỎI CÁ NHÂN
When you’re not sure if a question is personal, you could say:
– I have a question to ask you, but I’m not sure if it’s a personal one for you.
– I’d like to ask you a question, but I’m not sure if it’s considered personal in your culture.
If you’ve already asked the question, you can say:
– If I’ve asked you a personal question, I’m sorry. In my culture, people ask this question all the time.
– Please tell me if I’m asking any questions that are too personal.
– I hope you don’t mind that I asked you that question.
If you know someone well, you might be able to ask personal questions. You could say:
– Would you mind if I asked you a personal question?
– I hope you don’t mind if I ask you this question? (then ask your question.)
– I have a question to ask you, but please don’t answer it if you don’t want to.
Ways of making someone take an interest
come on thửđi!, nào!
on the other hand mặtkhác
point out chỉra
The best way to make someone take an interest is probably to try and point out the advantages of the idea or to interest them in a different idea. You can say things like this:
– It’s not as bad as all that, surely?
– I’m surprised you feel that way about it.
– Listen, if you look at it this way …
– Oh, come on, it’s actually quite interesting.
– I see what you mean, but on the other hand
Ways of making introductions
PHRASES TO INTRODUCE YOURSELF
– Hi, I’m Danny.
– Nice to meet you. (after someone has told you his name.) I’m Bob.
Informal or Formal
– Hello. My name is John.
– It’s nice to meet you. My name is Cynthia.
– Let me introduce myself. My name is George …
– I don’t believe we’ve met. I’m Paul Anka.
PHRASES TO INTRODUCE OTHERS
– Meet my friend, Leo.
– Leo, meet Mary.
– Let me introduce you two. Mary … (gesturing with your hand toward Mary.) … Leo. (gesturing toward Leo.)
– This is Leo. This is Mary.
Informal or Formal
– I’d like you to meet my friend, Leo Evans.
– Let me introduce you to Leo. Mary, this is Leo. Leo, this is Mary.
– Have you met Leo? Mary, this is Leo Evans.
– I’d like to introduce you to Leo Evans, a friend of mine.
– I don’t believe you two have met. Mary, this is Leo Evans. Leo, this is Mary Allen.
– Mr. Daniels, have you met Ms. Sierra?
Ways of getting into a group conversation
group conversation cuộcnóichuyệnnhóm
When you want to get into, or break into, a group conversation, you have to wait for a pause and then interrupt quickly.
ë Excuse me. I have something to add here.
ë Uhm … I have a question about that.
ë Could I ask a question?
ë Could I interrupt for a quick second?
ë Just a quick interruption …
You could interrupt, hold your turn, and then say what you want to say:
ë Um …
ë So … this is what we need to do.
ë Do you mean, uh …?
ë Uh … I’d like to know …
ë Can you tell me …?
ë Ah … you know …
ë Well … you know …
ë I can add something here …
Initiate: Begin discussion, bring up new ideas and topics, and make suggestions.
ë I have an idea about how we could solve the problem.
ë May I make a suggestion?
ë One solution to the problem might be to talk to Mr. Waxman about it.
ë Perhaps we could begin by discussing our problem.
ë Could I suggest that we get everyone’s opinion on that?
Ask: Ask people for opinions, information, and explanations.
ë Ms. Wright, could you tell us what you think?
ë I’m not clear about this. Could someone explain it to me?
ë I missed the explanation. Would you mind repeating it?
ë Mr. Thomas, would you mind telling us a little bit more about your experiences with this type of problem?
ë Does anyone know some more about this?
® Offer: Offer opinions and give information when needed.
ë I believe that there isn’t much more we can do.
ë In my opinion there are only two choices.
ë It seems to me that the only solution is to lower the prices.
ë My feeling is that we should go ahead and buy the product.
ë I can show you the numbers, if that will help.
¯ Repeat: Repeat ideas, information, and explanations for the rest of the group when something has not been understood.
ë Can I repeat that for anyone?
ë I’m not sure if everyone heard. Let me repeat that.
° Summarise:Summarise information to make sure that something has been understood.
ë So you’d like us to discuss this at the next meeting?
ë You mean we all need to meet one more time before we can decide?
ë If I can summarise what we’ve been talking about …
ë Let me see if I understand …
ë To summarise, we all agree that it is best to wait until we have more information.
± Encourage: Encourage people to speak by being cooperative and by accepting different points of view.
ë Do you have the same opinion, Henry?
ë I think some people here probably disagree with this. I’d like to hear what they have to say.
ë I know Fred has a different point of view. I’d be interested in hearing it.
ë I hope we can all talk about this, even though some of us may disagree.
ë Maybe we can figure out a way to make everyone happy, even though we disagree on the subject.
John, you haven’t had a chance to give your thoughts on this. What do you think?