call center Interview Question 1: Tell me something about yourself.
Call Center Interview Answer 1: Well, I can say that I am a person with varied interests. During my spare time, I like to sketch anything that I see on the street such as a dog passing by or a little girl buying candy from the neighborhood store. These things fascinate me. I guess I like to observe people. On Sundays, I do volunteer work at the orphanage in Mandaluyong. My volunteer work consists of encouraging wealthy people to donate money to the orphanage. What we do is we go to the upscale subdivisions in the city and tell them about the orphanage. When I have the time, I also like to read novels, and play basketball.
Call Center Interview Question 2: What is your idea of a call center?
Call Center Interview Answer 2: My idea of a call center is that it is a place where people take calls from customers and deliver superb customer service experience. I know that the people who work for call centers are extremely flexible people who adapt to different cultures, different people, and different schedules all at the same time.
Call Center Interview Question 3: Why do you want to work in a call center?
Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the ones needed for this job. I graduated as a nursing student and during our on the job training, I learned a lot about communication skills and how to deal with people. As a nursing graduate, I became skillful in dealing with difficult people and patient in working with irate clients. In my course, we were also taught how to be good listeners which I know is a very valuable skill in this industry. Another reason why I want to work for a call center is because I know that the benefits and pay in the call center industry is better compared to those in other industries. I also know from my friends that the chances of career growth in this industry are high. In the past, I have heard of people getting promoted overnight.
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Call Center Interview Question 4: What are your strengths and weaknesses?
Call Center Interview Answer 4: I am a very patient person capable of dealing with irate and demanding customers. I can think out of the box so I have exceptional problem solving skills. I have good English communications skills and I can learn how to operate new computer programs very fast. I am a team player and I get along with people very well. Those are my strengths. As for my weaknesses, I guess my biggest weakness is working too much and not knowing when to stop. I would say that this is a weakness because at times I would render too much overtime that it becomes detrimental to my health.
Call Center Interview Question 5: What makes you qualified to work in a call center?
Call Center Interview Answer 5: I am qualified to work in a call center because I possess qualities which makes one a good call center agent. I am very flexible; I don’t have complaints with working at nights and with split days off. I am willing to learn and I am not intimidated with learning new things. I am very patient and I know how to deal with stress. I believe that these qualities make me qualified to work in a call center.
Call Center Interview Question 6: Why do you want to work for our company?
Call Center Interview Answer 6: I have heard nothing but good things about this company from people who have worked here. People say that the accounts here are very stable, the management is kind to its employees, and everyone is friendly.
Call Center Interview Question 7: What has been your most significant achievement?
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Call Center Interview Answer 7: My most significant achievement would have to be graduating from college. I say this because for four years, I have labored so much to get good grades and recognition and it all culminated into my achievement of a college diploma.
Call Center Interview Question 8: Give me one quality that you have which will not make me not hire you?
Call Center Interview Answer 8: A lot of my friends say that I am a perfectionist. I never consider something done as long as I don’t find it perfect. In my previous job, I sometimes would go on overtime just to make sure that I complete all my tasks and they are done to perfection. I show up for work every day and I am never late. I remember that when I was still in school, I never missed an assignment or a project. I also remember that whenever we were tasked to come up with a play, I would always be the one who would be insisting that we practice three times a week and all my classmates would complain and get mad at me saying that they only want to practice once a week. Being a perfectionist can be bad especially when the people around you are lazy but I believe that in certain situations, it can be a valuable trait.
Call Center Interview Question 9: How do you see yourself five years from now?
Call Center Interview Answer 9: I see myself working for this same company but with a higher position.
Call Center Interview Question 10: What are your goals in life?
Call Center Interview Answer 10: My short term goal is to have a stable job with this company. After working for a couple of years with this company, I would like to see myself take on more responsibilities like maybe become a supervisor or a trainer. Meanwhile my long term goal is to have an upper management level position with this company.
all Center Interview Question 11: What do you know about this company?
Call Center Interview Answer 11: I know that this company is one of the leading companies in the call center industry. You have several sites in the country, one in Cebu, and four in Metro Manila. You have several accounts but most of them are medical and financial accounts. I also happen to know that most of the accounts in this call center company are very stable because this is what my friends who work here tell me.
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Call Center Interview Question 12: What is your idea of quality customer service?
Call Center Interview Answer 12: My idea of quality customer service is going out of your way or going the extra mile to provide customer service or to help customers. It is not simply providing assistance according to what you are expected of.
Call Center Interview Question 13: What is your expected salary?
Call Center Interview Answer 13: Whatever amount you give to people with my qualifications is fine.
Call Center Interview Question 14: Why should we hire you?
Call Center Interview Answer 14: I have all the qualities that a good call center agent should possess. I am punctual, disciplined, patient, and flexible, and organized. You won’t have any problems with me when it comes to attendance, and my behavior. I have good communication skills, multi-tasking skills, and I am a fast learner. I can guarantee you that I will be able to deliver what is being asked of me and I will give my one hundred percent to this company. I know that I have what it takes to become a good customer service representative.