Overview
Woolworths Limited is an Australian retail company made up of a number of businesses all providing our customers with quality, range, value and everyday low prices. We’re built on a passion for retail, attention to detail, working hard, ensuring the safety of our customers and our people, and having fun.
Woolworths mission statement is: “Our goal is to be the first choice for those customers who have the opportunity to shop locally in a Woolworths store.” To achieve this goal Woolworths aims are to be:
* Best at fresh
* Best at availability
* Best at customer service
* Best at product and price
* deliver to customers the right shopping experience – each and every time.
These aims are primarily aimed at Woolworths customers. If they achieve all of these aims then they most likely would be the first choice for customers. The aims can also apply to the Woolworths employees particularly the best at customer service aim. Employees have got to help customers in any way they can so that Woolworths can achieve that aim.
Vision statement
Woolworths Limited’s long-term goal is to be recognised as the leader in sustainable retailing in the Australian retailing sector. As a result, we’re committed to integrating corporate responsibility and sustainability into our day-to-day business practices.
To achieve these goals we must be
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* fair to all of our customers.
* Provide fresh and healthy products
* Cheapest prices than any other stores.
Woolworths responsibilities
At Woolworths, we take our responsibility as a major retailer seriously – serving millions of customers every day in communities across Australia and New Zealand. Part of that role is to understand and manage our business impact, and help achieve lasting and beneficial change that extends beyond our operations. That is, the way we treat people, serve our customers, invest in local communities, provide returns to our shareholders, manage our supply chain and affect the environment. This report aims to provide insight into how we are performing in all of these areas.
We are strong supporters of competition
The Australian food retail sector is highly competitive, which is great news for you because competition helps keep prices low, creates greater choice and challenges retailers to deliver the best possible service.
Notes: About above image
1. Excludes take-aways outlets and cafes/restaurants but includes fresh food specialties and fresh food markets.
2. Mass merchants are department stores and discount department stores.
3. Includes smaller food stores and independent stores supplied by Metcash as well as larger supermarkets (IGA and Foodworks).
Source: Pitney Bowes MapInfo based on company reports and ABS sources including Household Expenditure, Australia National Accounts and Australia Retail Trade Services
How Woolworths buys fresh food
Fresh food is our business and we’ve made it our mission to establish direct, long-term relationships with the best farmers and growers in Australia.
This year, 100% of our fresh meat available in all of our Australian stores are sourced from Australian producers. Similarly, over 96% of our fresh fruit and vegetables are grown in Australia. By the end of next year
Sometimes we’ll also buy small quantities of produce in the wholesale market so we can pass special offers on to you.
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Eating is an activity that we as humans do at least two times a day. We live in a world where the variety of food is immense, and we are responsible for what we eat. We decide what we are about to eat and how it will affect our bodies. However, each food differs from one to another. For example are the fresh food and the canned food. Fresh foods and canned foods are two kinds of different types of ...
How much profit do we make
As a group, Woolworths Limited makes about five cents in the dollar before paying interest and tax. Our Net Operating Profit is about three cents in the dollar.
In recent years, we’ve been able to increase profit in the face of rising prices by becoming even more efficient – when you sell high volumes at low margins, efficiency becomes critically important.
Since 1999, we’ve been able to save $7.3 billion by revolutionising stock and transport management systems, allowing us to plough most of it back into the business to keep prices low and improve our stores.
Includes paying staff, running stores, energy, rent, IT etc.2. Earnings Before Interest and Tax.
Source: Woolworths Limited Annual Reports (2003–2007).
Did you know?
Woolworths opened its doors 85 years ago. We have operated fresh food stores for 65 of those years after refrigeration technology revolutionised transport and storage.
We take our lead from our customers – we continually change to meet what the consumer wants. Woolworths has changed a lot since we opened our first store in 1924 in Pitt Street, Sydney. However, there is something that hasn’t changed: we still work hard to make our customers happy.
Where do people shop for fruit and vegetables?
We know that most Woolworths shoppers also shop at other stores. Woolworths shoppers were asked where they bought fresh fruit and vegetables during the week. Here is where they spent their money:
Source: Roy Morgan Supermarket Monitor (Jan-Dec 2007).
Our Brands
At Woolworths, we believe in providing our customers with the widest range of quality products and are constantly looking for new ways to offer greater choice. That’s why we’ve spent many years developing a range of trusted Woolworths brands – each with its own specific guarantee of quality.
We understand that many of our customers have different dietary or lifestyle needs and preferences, and have developed our Woolworths Organics and Woolworths Natural brands to fulfill our commitment to providing a greater choice.
With each Woolworths brand, you have the peace of mind of knowing what you’re buying has been tested against strict criteria – and has been endorsed and approved by our Woolworths experts! We are currently developing our range of brands even further.
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Woolworths Free from
At Woolworths we strive to source foods that are better for you. The Woolworths range of Macro and Natural products ensures that ingredients such as salt, sugar and fat are kept to a minimum without compromising on taste. We understand that making better food choices is important so you can trust us to provide them for you.
Woolworths also recognises that some food ingredients need to be avoided due to intolerances. Our Free from range of products has been specially sourced and selected, from highly reputable food suppliers, to ensure that you can still enjoy a wide range of foods with complete peace of mind.
Woolworths Home brand
Woolworths Home Brand is a range of everyday household products at great value for money. Woolworths Home Brand is available across the store in most major grocery sections of the store. We are continually looking at ways of providing the best quality at the lowest prices on a total range of everyday items for the household. You can trust that Home Brand provides you with the best prices consistently week after week.
Macro whole foods market
Woolworths are proud to bring the Macro Whole foods Market product range to families and health conscious shoppers. Macro Whole foods offer great tasting, nutritionally sound and quality products at an affordable price.
The new range of Macro products has something for the whole family from gluten-free muesli and corn chips, organic potato chips in kid-sized serves to organic pasta sauces and free-range chicken.
Woolworths organic
Woolworths Organic is a range of organically-certified fresh foods and grocery products for customers who prefer organic produce, or who are looking to explore something new!
Offering an alternative to mainstream food, the Woolworths Organic range is ideal for customers who are interested in traditional food preparation methods and in buying food that has been prepared in environmentally and animal-friendly ways – the way nature intended.
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The range currently includes fresh fruit and vegetables, poultry, tinned products, milk, and cheese. We are continually looking to expand this range as new products become available from our specialist organic suppliers
Woolworths Select
At Woolworths we have selected from the finest products available to create a quality range – Select. The Select range of grocery lines provides you with the highest quality products that are second to none.
Products are sourced from specialist suppliers with particular expertise in each area to provide products that meet your expectations on quality and taste.
We’ve selected from the richest, juiciest tomatoes, the sweetest fruits and some of the finest Australian cheeses. In fact, we’ve selected from the best of everything, right down to the distinctive silver label.
Description
Woolworths Limited is an Australia-based company. The Company has six segments: Australian Food and Liquor; New Zealand Supermarkets; Petrol, which involves procurement of Petroleum products for resale to customers in Australia; BIG W, which involves procurement of discount general merchandise products for resale to customers in Australia; Consumer Electronics, which involves procurement of electronic products for resale to global customers, and Hotels, which involves provision of leisure and hospitality services including food and alcohol, accommodation, entertainment and gaming. During the fiscal year ended June 27, 2010 (fiscal 2010) it operated 3,199 stores in Australia and New Zealand. It also operated 975 supermarkets under the Woolworths and Safeway brands in Australia, and under Woolworths, Food town and Countdown brands in New Zealand. The liquor retailing division services different customer through BWS, Dan Murphy’s, Woolworths/Safeway attached liquor outlets.
Important facts
* There are 175,000 employees, employed every year, in each store.
* There are 300,000 shareholders in each store.
* Woolworths total revenue is $21,388,700,000 every year.
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* Woolworths total net profit is $2 billion every financial year.
* Woolworths total assets are $8.06 billion every year.
* The CEO of Woolworths is Micheal Lusconbre.
* Woolworths is a public company.
* Woolworths is an Australian and New Zealand company, with millions of stores in these countries.
Woolworths internet website
http://www.woolworths.com.au/wps/wcm/connect/webSite/Woolworths/
Woolworths management structure
Julian Novak will take on a senior position in the foods team. The divisional directors reporting to Ian Moir are as follows:
– Clothing and general merchandise: Brett Kaplan.
– Clothing and general merchandising planning: Paula Disberry.
– Supply chain and Information Technology: Fawza Essa.
-Retail operations: Andrew Levermore.
– Human resources: Matt Keogh.
– Marketing: Charmaine Huet.
Environmental responsibilities
Woolworths (the fresh food people)undertake their CSR obligation, is through their commitment to the environment. As part of this obligation, Woolworths created the ‘green bag’ as a plastic bag alternative and also provides training to its 30,000 staff on how to ‘fill the bag and not the environment.
Corporate Governance
Woolworths do not have a section on Corporate Governance on their website.
