Unit one: Principles of personal responsibilities and working in a business environment
Assessment
Section 1 – Know the employment rights and responsibilities of the employee and employer
1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information).
1. Employer’s name:
2. Employee’s name:
3. Main place of work:
4. Job title:
2a) List three key points of legislation that affect employers in a business environment.
1. The Equality Act 2010
2. The National Minimum Wage Act 1998
3. Health and Safety
2b) List three key points of legislation that affect employees in a business environment.
1. Statutory employment rights
2. Pensions
3. The Working Time Regulations
3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information.
1. Team leaders
2. HR Manager
3. Staff handbooks
4. Citizens Advice Bureaux
5. Solicitor
6. Website – directgov.co.uk
4. Describe how representative bodies can support employees.
Representatives advise employees in health and safety, dealing with issue specific consultation – TUPE, collective redundancy, pensions, individual grievance and disciplinary matters.
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5. Briefly describe employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities.
If possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections.
The employer must ensure that the correct policies and procedures are in place to address the relevant areas of legislation appropriate to the workplace and train staff on equality and diversity topics.
Employees have to follow company policies relating to equality and diversity, treat colleagues with respect and report any issues to the relevant people
6. Briefly explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation.
Employers are coming up with solutions to create and promote an inclusive workplace in order to maximise productivity, attract new talent and increase employee commitment. Employers can draw upon the skills and experience of a wide range of people.
Male and female employees should receive equal treatment in terms of pay and benefits for the same or broadly similar work. In an appropriate environment the employees feel more valued and supported.
Organisation must not discriminate against, harass or victimise people who work there and providing equality training for their workers. The organisation creates an inclusive environment motivates employees, which has positive benefits on organisational productivity and efficiency. It helps in the search of finding and retaining good employees and improves employee’s relationships.
Section 2 – Understand the purpose of health, safety and security procedures in a business environment
1. Identify employer and employee responsibilities for health, safety and security.
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If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections.
Employer responsibilities:
1. Providing employees with access to information on health, safety and security
2. Carrying out risk assessments
3. Providing adequate first aid
4. Maintaining equipment
Employee responsibilities:
1. Following organisational policies and procedures for health, safety and security
2. Take responsibility for promoting one’s own health and care and that of colleagues
3. Assessing and managing risks
2. Explain the purpose of following health, safety and security procedures in a business environment.
Employee – have fair and equal access to job, training and promotion.
Employer – all people are able to give of their best, there is no bullying and harassment or discrimination.
Organisation – helps to maintain morale and motivation of the workforce leading to increased quality of product/output.
3. Describe three different ways of maintaining a safe and secure business environment.
Under The Act employees have to protect themselves or to others to avoid harm.
Visitors are not allowed onto the premises at any time without prior authority. Confidential or secret information must not be disclosed.
Section 3 – Understand how to communicate effectively with others
1. Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication.
|Methods of communication |Description |
|Verbal communication |1. Telephone conversation – use right tone, speak clear |
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| |2. One to one discussion – focus more on speaker, use right tone, |
| |emotions |
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|Non-verbal communication |1. Posture – like a slouching, arm crossing, legs spread, shoulders |
| |forward |
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| |2. Facial expressions – happiness, sadness, anger, fear, suprise |
|Written communication |1. Email – informal, quick, other document can be attached |
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| |2. Report – internal and external |
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2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others.
I used to be an accountant.
1. Often I had to communicate with the company’s director about payments, which I have to pay through bank. The most appropriate method of communication for this is face to face discussion. Because this allows me determine which bills I have to pay first and on what day.
2. Sometimes I had to communicate with suppliers about wrong invoices, that include addresses, items, calculations with mistakes. The most appropriate method of communication for this is telephone conversation. I can faster and more efficiently correct these mistakes.
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3. Describe at least two ways of actively listening.
You have to look at the speaker and be careful, what he is saying. Don’t interrupt conversation. Ask the questions in the appropriate time. Focus on details. Recap to check that you have understood correctly.
Section 4 – Understand how to work with and support colleagues
1. Explain the purpose of agreeing standards for your own work. Give at least two reasons.
It is employee’s duty to observe the following general rules and to behave in a reasonable way towards fellow employees, the Company, its suppliers, customers and visitors.
Employees are expected to achieve and maintain a good standard of workmanship and cleanliness and to show a conscientious approach to the job.
2. Explain the purpose of taking on new challenges and being able to adapt to change at work.
That person, who being able to adapt to change at work, is more valuable to the organisation and can get more opportunities for variation in his work.
There is never a moment where circumstances and situations do not change. The benefits of adapting are great- new situations are not intimidating but opportunities to grow, and with change comes new ways to self discover and improve.
There is continual staff training and development.
There is a strong emphasis on product quality and customer service.
3. Explain the purpose of treating others with honesty and consideration.
If you are honest, then people will trust you and will be happier to share information and to help you if it is needed.
If you are considerate, when you want to allow people to say their thoughts and to listen to them carefully, you can be very beneficial in an organisation.
Section 5 – Know how to plan own work and be accountable to others
1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment.
It is important that you produce your work to the best possible standard in order to meet the requirements of the person who set you the task. This shows that you are responsible and trustworthy and that you can be relied upon to get things done. It is important to use the office equipment quickly and efficiently so that it is ready for the next person to use. If you take a long time using something like the printer and someone else wants to use it you could be stopping someone else from meeting their deadlines, therefore you have to ensure deadlines are met and work is organised according to its importance. If this isn’t done, then could be problems with customers, colleagues and may lead to adverse outcomes for organisation.
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For example: The sweet factory’s work standard is making 30 pallets of sweets per day. One day supplier did bring a film for bags. Therefore this factory can not make 30 pallets. The customer didn’t get a product, what they expected. Now the customer is unsatisfied. This problem can affect reputation of the organisation quite bad.
2. Describe two different methods that you can use to plan your own work in a business environment.
1. Prioritise. You must look at the most important tasks to complete and make some difficult decisions about the urgency of things facing you. Deciding on the most important jobs will help you tackle the working day more effectively and put your plans into action.
2. Make to-do-lists. Preparing daily or weekly to-do-lists will set out all your tasks and act as a permanent reminder of what needs to be done. Many people find that these sort of lists help them avoid procrastination and keep them organised. However, you should set a maximum number of tasks per day or the list will become unmanageable.
3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach?
1. The manager put on the information board comparative diagram per years about company’s progress. This shows that company has demand on their production, because that line is going up. That means the organisation has many orders and the people have a work and the company may take new staff to work. It helps them to know what targets they need to achieve and when they have achieved them also it helps to outline and set out objectives and targets for achievements. It also helps with motivation as well. The management could put new diagram only after six months. Some employees may not understand this diagram or isn’t interested of this.
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2. Manager wants to inform face to face individual employee about his performance and progress at work. I think it is important to keep people informed about progress so that other people can plan and prioritise their workloads around you and that people enjoy knowing they had a personal stake in the business’s progress that they helped to make things work. This tends to give employees a sense of pride and accomplishment as the company continues to progress. Manager has to speak with each employee that could take much time and may be his own job isn’t done in time. The advantage of spoken, face-to-face communication is that it’s a direct and effective way to get across facts. It can’t be relied upon completely because misunderstandings and rumours can arise – you may wish to reinforce it with written confirmation.
Section 6 – Understand the purpose of improving own performance in a business environment and how to do so
1. Explain the purpose of continuously improving your performance in a business environment.
By continuously improving your performance in a business environment, you are exceeding your own limitations, learning new skills and producing quality work that meets the high standards of your organisation. You are achieving your targets and goals because you are putting more effort into your work. Not only does this impress your employer and colleagues and gives you more chance of increasing your income or getting a promotion, it also gives you the motivation you need to proceed with your work. Your effectiveness in producing work will give you a sense of satisfaction, as well as receiving positive feedback from the people around you.
2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience.
Learning from colleagues. The most experienced staff can teach you how to use the machinery, how to clean this machine. How do your work faster and better.
Taking up training opportunities. I am always first, who wants to learn something new in organisation. Therefore they teach me and now I have more responsibilities and I am very competent.
3. Briefly describe at least two different types of career pathways that may be available to you.
Plan your career.
Career planning helps realise your ambitions — what you would like to do in your working life. A plan helps you focus on what you should do when thinking about a new career. It also helps if you would like to progress in the career you are in.
What job do I want? In the long term I want to work as accountant. But first I have to get appropriate education. Start work like an assistant to get some experience to move ahead.
Where do I want to do this job? Many people seek to develop their career in the organisation. There are many options and possibilities. For example: A packing assistant wants to work as team leader. For this role needs more training and experience.
Section 7 – Understand the types of problems that may occur in a business environment and how to deal with them
1. Identify at least two different types of problems that can occur in a business environment.
1. Poor communication
2. Failure to follow correct procedures
2. Complete the table below by describing at least two specific problems that can occur at work and how they can be dealt with.
|Problem |Dealing with the problem |
|1. The packing machine breaks |Inform relevant person, who can fix this machine. Give others jobs |
| |for staff, who worked with this machine. |
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|2. The pallet of 328 boxes have wrong label |Inform team leader. Few people have to redone this pallet as soon as|
| |possible. |
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3. Complete the table below by listing at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with (and how you would refer these problems).
|Problems I can deal with: |Problems I would need to refer to others: |How are problems referred to others? |
|1. The reel of packaging film is ending |1. In the factory isn’t working electricity |Inform quickly to manager. |
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|2. The colleague is absent |2. Not enough material to finish job |Report to relevant person. |
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