With the recent merger between InterClean, Inc. and Envirotech, Inc. a new improved sales team that will utilize each organizations best practice will be created and merged into one to implement the additional services that will be available to our customers.
InterClean has aspirations of eventually going global, to be successful the organization needed to go in a new direction. By merging InterClean, which focused on aggressive sales with EnviroTech which focused on customer relationships and retention the organization will be able to provide a friendly full service cleaning solution to twice the amount of existing customers, while at the same time having the knowledge of how to aggressively pursue new potential customers.
In order to create one exceptional sales team from the existing two, a great amount of time and thought needs to exhausted in order to make the best decision for our customers and the organization. To help make the best sound decision a job analysis will be performed. “The purpose of a Job Analysis is to establish and document the ‘job relatedness’ of employment procedures such as training, selection, compensation, and performance appraisal.” (2009).
The Term Paper on Organizational Communication Work Organization Job
Organizational Communication Organizational Communication is probably the most important type of interpersonal communication a person has to perform in his or her adult life. Communicating with others in the work environment is a process that can not be looked at as a small one, but as a very complex and of utmost significance to a person's life as a whole. We all know communication is a key ...
With an efficient job analysis we will be able to identify the skills for potential positions within the new sales department. The breakdown of the sales department will be decided by:
1. Experience in solution based selling: This candidate will have extensive knowledge of company products and services and will be able to meet the clients’ needs.
2. Participates in the development of training the sales department: This candidate will have extensive training experience along with the knowledge of company, state and federal product policies and procedures
3. Generating referrals: This candidate will have excellent customer relations to generate referrals to the fullest extent to obtain sales goals and establish and maintain client relationships delivering quality service from initial point of contact through the delivery and beyond.
4. Experience in managing a diverse organization: This candidate will be able to have a clear idea about what qualifications are needed for a certain position and make sure the most qualified candidate candidates are in position. This candidate will also be able to interpret and understand pertinent records and literature on company products, services and promotions; sales and marketing reports; client relationships; and other work related activity. Additionally this candidate will maintain a comprehensive profile of top competitors and their operations including products, services and prices.
After completing the job analysis and identifying the skills needed for the positions we now need to look at completing a workforce planning system. According to bitpipe.com “a workforce planning system is a comprehensive process that provides managers with a framework for making staffing decisions based on an organization’s mission, strategic plan, budgetary resources, and a set of desired workforce competencies.” (2009).
When completing the workforce planning system we will be looking at the following things to enforce that we assemble a top of the line sales department comparable to no other.
1. Talent inventory to assess current human resources and to analyze how they are currently used.
2. A workforce forecast to predict future requirements. Additional sales representatives will be needed to expand the brand
The Essay on Community Service Organization in Florida
The aspect of community service plays an important role in the contemporary community as this serve the most critical and significant needs of the public through actual interaction and organization dedication. Community service organizations are mainly established to provide effective and efficient public works for the benefits of the society on a non-profit agenda. These organizations are ...
3. In order to maintain high standards of customer care and customer retention, additions to the customer service staff may need to increase in order to allow the outside sales reps to focus on new business development.
4. A plan of action to expand the group of qualified candidates to fill vacancies from promotion, transfers, training and compensation.
With the recent merger, in order to successfully carry out the goals and business functions of providing a full service cleaning supplier will require the involvement of the entire organization. To help InterClean through this new phase as a corporation the following employees will make up the sales department:
• Jim Martin, Vice President of Sales, Jim is an experienced and knowledgeable sales manager in the industrial cleaning and sanitation industry and he has a reputation for taking great care of the customer. He prides himself on meeting and exceeding his sales plan each year and is not afraid to try new ideas to achieve sales.
• Tom Gonzalez, Sales Manager, His ability to lead a team and for his expertise in developing solutions-based products for the customer. Tom has been in the industrial cleaning industry for over 25 years. Tom enjoys establishing long-term relationships with customers and being the point person for customers to come to if there are problems.
• Eric Borden, Compliance Coordinator, Eric has been with the organization for the past 14 years, he prides himself on keeping current with the latest industrial cleaning and sanitation industry developments, as well as on the changes to regulations and compliance issues affecting the industry.
• Ving Hsu, Training Coordinator, Ving has been with the organization for 12 years, he enjoys working with customers and performs training seminars on a regular basis in order to help train the employees of his customers. Customers know that if there is a problem they cannot handle, they can contact Ving. He knows how to obtain appropriate answers through his personal network of industry professionals.
The Business plan on Internship Report on Customer Satisfaction on the Services of Al-Arafah Islami Bank Limited
... the respective organizations. The topic of the report is “Customer Satisfaction on the services of MBL.” ... for a period of 03 years, 05 years, 08 years or 10 years. * Monthly Benefit Deposit ... People: Md. Abdul Jalil, M.P Industry: Finance (Bank) Services: retail banking, corporate finance, Finance, ... | | 19. Do you think MBL provides a very good after sales services in ATM sector?| | | | | | 20. Do you ...
• Terry Garcia, Sales Team Lead, Terry has proven to be customer service expert and she understands the importance of teamwork. Terry will over see the customer service aspect of the sales department to ensure client retention. Terry will develop relationships and create additional sales from leads generated by outside sales representatives.
• Susan Burnt Outside Sales Representative, Susan has performed numerous jobs during her 24 years at the company, achieving success in each role. She transferred to sales 6 years ago and has met her sales goals each year. Susan is aggressive in closing the sale, but she understands the importance of providing excellent “after the sale” service (from her previous roles in Customer Service, Collections, Purchasing, and Distribution).
• Dennis White, Outside Sales Representative, Dennis has been with the organization for the past 4 years. He is an aggressive sales rep who likes to hunt for new customers and close the deal. His aggressive sales history and his persuasive manner will come into play convincing customers to buy new products. Dennis will be able to encourage customers to try the new full spectrum of our solution business.
InterClean has aspirations of becoming a global leader in the cleaning industry, by merging InterClean with EnviroTech the two organizations combined now have the framework in place to carry out this mission. After the merger a job analysis with the focus on the organization directly needed to be completed. Once the job analysis was completed the organization needed to put their direct focus on the sales department, by completing a workforce plan gave the organization a precise image for making staffing decisions based on an organization’s mission, strategic plan, budgetary resources, and a set of desired workforce competencies. Lastly the implementation of the united sales department to carry out the vision of the organization was chosen after careful deliberation by examining their individual experience and customer commitments.
References
HR Guide, (2001).
[Editorial]. Job Analysis, Retrieved July 07, 2009 from http://www.job-analysis.net/G000.htm
The Essay on Organizations group jobs and work functions into groups
1. Chapter 7 addresses organizational structures (how organizations group jobs and work functions into groups). For example, a hospital may have hundreds or thousands of employees while a private physician’s office may have just a few employees. For the organizations below, describe which organizational structure they would likely use and why: • A small physician’s office Smaller hospitals tend to ...
Bitpipe.com, (2008).
[Editorial], Workforce Planning, Retrieved July 07, 2009 from http://www.bitpipe.com/tlist/Workforce-Planning.html
