Channel Scenarios Gus Ramos MGT 521 September 24, 2012 Thomas Kenfield communication channel Scenarios Scenario I To communicate the information effectively from the Vice President of Communications to the team, an appropriate channel would be a face-to-face conversation. The client is new to the company and in a meeting the team will be able to discuss the parameters, deadlines, and the client. The meeting ensures the team is aware of the client’s criteria. “Face to face conversation scores the highest in channel richness because it transmits the most information” (Robbins & Judge, 2011).
The appropriate channel to communicate back to the vice president can be an electronic email. The e-mail can use bullet points to sum up the team meeting, direction and goals. The vice president will be able to send check in emails at different points during the follow-up on the strategy. “E-mail messages can be quickly written, edited and stored” (Robbins & Judge, 2011).
Due to a one week timeline, time spent arranging a face to face meeting would take precious time out of the short deadline. Scenario II
... necessary. Feedback from clients and other professionals will be used to determine the level of success in meeting team objectives as well as ... to the individual or by a personal one-one meeting, where the team member will be given the opportunity to comment ... to the varying complex needs of each client each team will then also have individual team objectives. These include monitoring and documenting ...
To communicate information effectively with the IT department, an appropriate channel would be a telephone conversation. The channel is appropriate to contact IT immediately without unnecessary time spent waiting e-mail response or any other form of electronic communication. Login information is essential for day-to-day activities and any delay may cost the company customer service time or client time. To communicate back to the 11 employees, an e-mail communication containing login information would be effective in getting employees the necessary information immediately.
Because the application is widely used by several employees, the one e-mail will allow management to focus attention on other areas rather than visiting each employee face-to-face. Scenario III To communicate the information effectively to the employees, an appropriate channel would be a face-to-face conversation. As a business owner, communicating such sensitive information in person shows class and caring a business owner has for his employees. The initial message of general information would be done in a group session so employees will be able to hear concerns of their coworkers and aid in thinking of questions themselves.
A communication channel to notify the affected employees would be a one on one conversation as not to embarrass the employee in front of coworkers. The communication channel would allow dialogue between the owner and the employee who can keep a door open for the employee to return if the company were to be successful down the road. Reference (Robbins & Judge, 2011) Robbins, S. P. , & Judge, R. A. (2011).
Organizational Behavior (14th ed. ).
Upper Saddle River, NJ: Pearson/Prentice Hall.