Introduction Chern’s is a very popular department store which is owned and operated by siblings Ryan and Ann Chern. The reason the store has been so successful is because Chern’s and their associates make a strong commitment to providing outstanding customer service Even though Chern is well known they have come to the conclusion that in order to continue providing the best customer service and capture market shares it would be in their best interest to have strategic analysis to determine the best way to fill its sales associate positions.
The following is a job description requirement and rewards matrix for its sales associates. Both will play a very important role in the staffing process. Job Requirements Matrix for Retail Salesperson Chern Tasks KSAOs1 Specific Tasks Task Dimensions Importance (percentage of time spent) KSAO Definition Importance of KSAO to Tasks (1-5 Rating) 1. Greet customers and ascertain what each customer wants or needs 2. Describe merchandise and explain use, operation, and care of merchandise to customers. 3. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
4. Compute sales prices, total purchases and receive and process cash or credit payment. 5. Answer questions regarding the store and its merchandise. 6. Prepare sales slips or sales contracts. 7. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. 8. Maintain records related to sales. 9. Demonstrate use or operation of merchandise. 10. Place special orders or call other stores to find desired items. Customer Service Sales and Marketing Sales and Marketing Sales and Marketing
The Essay on Customer Service Business Store Skills
DESCRIPTION OF BUSINESS Business Name I have chosen to call my business "transfield" because it is an easily remembered and interesting name. The name will be appealing to the targeted area, teenagers, therefore, hopefully increasing sales. Teenagers are the target age group because of how important self identity and fashion is to this age group. Description of product or service "transfield" will ...
English Language Sales and Marketing Sales and Marketing Sales and Marketing Sales and Marketing Customer Service 20% 10% 10% 20% 10% 10% 8% 5% 5% 2% Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction 7 7 4 7 8 9 6 6 8 5 Job Rewards Matrix for Retail Salesperson Cherns Reward Amount Differential Who wants reward 1. Competitive Salary 2. Benefits 3. Performance based pay 4. Promotion opportunity 5. Multiple tasks done Entry-30,000. 00 annually Medical, dental, stock options, 401k Quarterly Appraisals Room to grow Above Average 30,000-35,000 Available for all Varies/ 1-10% May vary Stable Most workers Most workers Workers put in extra effort Workers that want to grow Most workers
The Research paper on Service Marketing Study
Module outcomesxv Work programmexv Warning against plagiarismxv Study unit 1What is service marketing? 1 1. 1Introduction2 1. 2What are services? 2 1. 3Why services marketing? 3 1. 4Service and technology4 1. 5Characteristics of services compared to goods6 1. 6Services marketing mix? 8 1. 7Staying focused on the customer? 9 1. 8Summary9 1. 9Discussion questions9 1. 10Read the case study on p. 153 ...
