We are so proud of the team and please keep up the marvelous job you have done! We are confident that our people strategy will continue to support FedEx to flourish in China’s changing work environment. Thank you for your continued dedication and innovative work. Eddy Chan, Senior Vice President of FedEx China Region, made the announcement. (Exhibit 1) Human Resource Services Center (HRSC) won the “The Best New Shared Services Organization 2007” at the Asia Shared Services Summit in Singapore on 21 August, 2007. The Shared Services Excellence Awards are established to honor, recognize and promote Shared Services Organizations (SSOs) that demonstrate true best practices.
As the HRSC Managing Director, Kuan-Thye (K. T. Sean was excited about the award winning: I believe that I am at the right place and the right time being in China, being here. The company views China and the world views China as a great economy, so being here is a right decision and I look forward to the challenges ahead. While excited about the achievement, K. T. recalled that it was not an easy decision to set up the HR shared service center. She also hopes that the center will deliver what it promises.
HRSC General Information In June 2006, China Domestic Express Service (DXP) HR, together with the DXP Call Center and Revenue Operations Center, set up the Human Resources Service Center (HRSC) in the inner city of Wuhan, China. This HRSC represents the HR team’s ability in strategic thinking, in having the courage to challenge status quo, in innovating the delivery of HR Services, and in executing project plans. Setting up the first HRSC in Asia Pacific Area (APAC), without any help from external consultants, is indeed a success story.
The Research paper on Service Improvement
Abstract As the competition in the restaurant industry become more. Service quality becomes important to achieve the success restaurant. Service Blueprint is one of the methods that use to apply to improve the service system. The process of blueprint is a necessary tool that the restaurant can view all of process of the restaurant’s operation between the customer and providers. The paper aims to ...
General services of HRSC include processing employee information forms (PRIDE), position number creation for non-management positions, company mail code maintenance, filing Personal files and scanning, internal job postings via company mail system, setting up candidate system testing user ID and password, external job postings at fedex. com, helping with the application for ID badges, compile exit interview information, and generating standard APAC reports. Copyright © CEIBS 2 FedEx APAC HR Shared Services Center in Wuhan CC-408-006
Today HRSC has forty-six employees including four HRSC managers providing full HR services from recruitment to “on-boarding” and providing support throughout an employee’s lifecycle in DXP. (See Exhibit 2) Pay Processing is also under the belt of this center and it is the first time that an HR department in APAC division has assumed this responsibility from Finance. Pay Processing consolidates and completes all monthly pay related calculations for each employee before handing the work over to Accounting to audit and effect monthly payroll.
Corporation, providing fast and reliable delivery to every U. S. address and to more than 220 countries and territories around the world. FedEx uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed. FedEx Corp. rovides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services.
With annual revenue of $32 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. In 2002, FedEx became the first and only international carrier to offer a Money-Back Guarantee to customers across Mainland China and opened a new China headquarters in Shanghai in November of 2004, enabling the company to be more responsive and fully focused on the needs of its customers.
The Term Paper on The Relationship Between Business Ethics and Customer Relations
The relationship between business ethics and customer relations lies in the manner in which the management of various businesses apply the principles of ethics in their interaction with customers. As such, business ethics and customer relations may apply to the way in which a business conveys its products and services to customers and the manner in which it handles customer complaints. It also ...
