MARKETING PLAN. Introduction: I have created a marketing plan for “The Shoe Doctor.” The Shoe Doctor will be a local business in the Brownsville area that will offer shoe repair services. There are only a small number of businesses in the valley that offer shoe repair, thus the need for a shoe repair service in the area is vast. II. Target Market: The proposed target market for “The Shoe Doctor” will be the lower and middle income residents of Brownsville, TX. III.
Competition: The first main competition The Shoe Doctor will face is the Olvera Shoe and Boot Repair shop. Nevertheless, Olvera Boot and Shoe Repair has many flaws. These include slow service, dirty atmosphere and a poor location that is hard to find and distinguish. The second but weaker competitors are the several shoe repair shops in the Matamoros, TL area. Many of the shoe repair shops across the border do offer inexpensive and quality work however the simple fact of traveling to Mexico is time consuming and expensive.
Customers must pay bridge expenses that can add up too $8 dollars plus parking and fuel cost. These factors can definitely prevent customers from choosing a shoe repair shop across the border. IV. Marketing and Sales Objectives: The central marketing objective for The Shoe Doctor will be to achieve community awareness of our business and our services.
The Essay on Services Marketing Customer Service
Services Marketing A service is the action of doing something for someone or something. It is largely intangible (i. e. not material). A product is tangible (i. e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased, and cannot be owned since is quickly perishes. A person could go to a caf'e one day and have excellent ...
This will be done by placing weekly advertisement on the local Bargain Book paper, placing two billboard ads, and encouraging customers to spread the word. The sales objectives will be too attain and sustain an average of 30 customers repair orders per work day. V. Product & Service: The Shoe Doctor will provide shoe repair services along with shoe products such as cleaners, deodorizers, shoelaces, soles and many other shoe accessories. The shoe repair services will vary from shoe cleaning to actual repairs.
All types of shoes will be received, including men’s women’s and children’s. Shoe cleaning, restoration, scratch fix, sole replacement and painting are just some of the many services that will be offered at The Shoe Doctor. Quality work and affordable prices will be the main objective for The Shoe Doctor. VI. Service Price: Prices at The Shoe Doctor will be as follows: 1. Shoe restoration clean with polish & buff: $4.
992. Scratch & Tear patch up: $3. 99 – $. 993. Sole repair: $6. 994.
Sole replacement: $10. 99 Product Prices: Shoe Polish Cream (black / white /brown) $2. 99 Shoe deodorizing spray: $1. 99 All shoelaces: $1.
50 Gel In-soles: $6. 75 Customers purchasing repairs will receive 20% off any product! ! ! There will be a six month warranty on all repairs VII. Distribution Channel (Place): The location for The Shoe Doctor will be at The Paseo Plaza Shopping center. The shopping center is located at 2344 FM 802 in Brownsville, TX.
This location is ideal because there is a great deal of customer traffic. “In developing a certain store image, the retailer has a number of choices” (Solomon & Stuart 547).
Therefore the outside theme of the shop will be a medical clinic with a large red sign reading The Shoe Doctor. This design will give customers a humorous appeal and also give the shop an image of knowledge. Inside the shop will consist of a counter with several POP that will include our shoe accessories placed around the entrance. “Merchants generally use counter displays for low-priced items that a consumer might decide to purchase on impulse while they are waiting for sales assistance or standing at the cash register” (Business Town).
The Business plan on Internship Report on Customer Satisfaction on the Services of Al-Arafah Islami Bank Limited
Part-1 Introduction 1.1 Background of the report: The internship is a dynamic approach for practical knowledge gathered at this study. My effort was for practical job experience through internship for business communication skills as well as banking sectors. As a student of BBA for the requirement of the internship program, I was assigned to The MBL for my practical orientation. This report is ...
The customer area will consist of a small area with chairs for customers to wait for their repairs and a pinup board with before and after pictures of previous shoe repairs. The actual repair will be done behind the counter in the designated repair room. VIII. Promotion: The promotion mix adopted by The Shoe Doctor will consist of a strong use of advertising and viral marketing. This will be done by placing weekly advertisement on the local Bargain Book paper, placing two billboard ads, and encouraging customers to spread the word by awarding them 10% discounts for every customer they refer to our shop. IX.
Marketing Research / Controls: The performance of The Shoe Doctor will be evaluated using customer surveys and evaluations. The evaluations will allow the business to receive feedback concerning customer satisfaction, overall performance, and possible concerns. Through this feedback, The Shoe Doctor can constantly learn ways of improving their services. X. Ethics & Social responsibility: The Shoe Doctor will give equal and fair prices to all customers. The Shoe Doctor will accept the donation of any old or unwanted pair of shoes.
Also, any shoes left at the shop more than 60 days will also be donated. The shoes will then be repaired and handed out to the needy at no cost. XI. Reference / Bibliography Section: Business Town. 2001. Point of Sales Displays.
24 April 2005 Solomon, Michael R. & Stuart, Elnora, W. , Marketing: Real People, Real Choices, Third Edition, Prentice Hall: Upper Saddle Rock, 2003.
