The organization structure plan is to define departmental activities and responsibilities. This structure can brings order to hotel operation and ensure the hotel can run efficiently and effectively. Moreover, as our hotel is a small hotel with rooms less than 500 rooms and we only provide limited services, we will adopt the departmental structures of a limited-services hotel. In our hotel organizational structure, we have five departments including Rooms, Human Resources, Marketing & Sales and Accounting. How our hotel operates?
Like the other hotels, our hotel will divide the operations into two basic categories: administrative and operations. Administrative departments handle the human resources, accounting and office work responsibilities of the hotel. While the Operations departments handle the general functions of the hotel. This includes checking in guests, cleaning rooms and maintenance of the facilities Both administrative and operations departments will report to the general manager of the hotel and other managerial staff. The general manager will oversee all hotel department and makes sure the hotel runs smoothly.
Moreover, the general manager is responsible for defining and interpreting the established by the top management of YOTEL. Administrative Departments The Human Resources department is to handle employee recruitment, training and salaries. Accounting & Finance Department is responsible for recording financial transactions, forecasting and preparing monthly and annual reports and providing the managers of other departments with timely reports of operating results and financial data for making decisions. The Marketing & Sales department is responsible for running promotions and selling advertisement space in hotels.
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Moreover, the department also have responsibility of selling hotel facilities and services to the customers. Operations Departments The Rooms department mainly handles customer service including housekeeping and reservations. As we are a small service hotel, the engineering is also included in this department, which is responsible for preventive maintenance, repair, modification to furniture and equipment, and ensuring constant provision of utilities. For customer services, our hotel will adopt the automated check in & out system, which means that the check in and out is on self-services.
Although our hotel is adopting the automated check in & out system, front office is also needed. The customers can get help if they have problem. On the other hand, our hotel will set up standard operating procedure to state the policies and procedure of a hotel for the employees to follow. This procedure is to educate hotel staff on the best way to deal with some common situation, from handling guest complaints to handling fire. The purpose of the standard operating procedure is ensure a positive guest experience.