In Unit 7 we have been looking at group cultures in the workplace and identifying who they are there. As well as what makes you part of what group. In learning this I have learned, every work field and workplace has different work group cultures. The dental field is no different there are a lot just in the office everyday. The term culture means: specific set of social, educational, religious, and professional behaviors, practices, or values that individuals learn and adhere to daily,including communication styles, customs, dress, cultural beliefs, and societal rules (Dimensions,2014).
A definition of workplace culture on mediate.com is: “the way of life” in a specific office. Consists of many elements like rules, language, power relationships, and fashion. (Every Work Place Has A Culture, 2014).
The people in the office as a whole team can be a group culture being they all work in one place and do things the same way (for the most part), sometimes even wearing the same uniform while having the same work ethics.
Some different workplace group cultures in the office are dental assistants, front office, older employees, young technology employees, as well the hard working workers. Where you belong in the office all depends on things like you as a person, your work ethic, when/how you learned your skills, your attitude, and as well as your job description. Do you work hard? Are you helpful? Are you a older employee that was taught things so different then now day technology?Some of these can determine you’re place in the office as well as your job description. In this assignment we will look at some of these different work cultures and how they are different then each other, but as well as the same in being they work together in one office space to provide the same thing-happy patients.
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One of the group cultures in a dental office are older dental assistants. They are they’re own group of people to me. The older dental assistants have been assisting for about 20 plus years. They are usually always set in there ways working the same way they were taught back then, with the same work ethics as each other which could also put them in a group culture of hard working people. They are the ones to come on time leave late to make sure there work is done.Although now days they have been taught the technology of the new ages they prefer to do things the old way none digital and by hand often not wearing gloves, using things like dental dams and snap a rays. They follow every rule and wear their own style-plain scrubs tennis shoes, hair up in bun, and lab coats. Another culture group in a dental office I would say is a combo of young and old.
Dental Assistants is it’s own group culture in the office. As dental assistants they form working relationships with the dentist to work together flawlessly. They are suppose to be there to make things run quicker and smoother. They have there own language as well. What you call a cavity they call a MOD( Mesial Distal Occlusal- whole tooth cavity), RCT (Root Canal Therapy), Amalgam ( Filling), and Prophy (Deep Cleaning).
Dental Assistants all wear the same uniform which consist of, closed toe shoes, scrubs, hair pulled back, and no nails and very minimal jewelry. They answer to the dentist as there higher authority and basically run the office. In the dental assistants there is also different cultural groups like hard workers because that is a group in itself not everyone works hard some slack off a lot, young assistants, older assistants, and RDA’s (Registered Dental Assistants).
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The next group is the dentist. They are the top people in the office but not the biggest group. There is usually one to three of them in a office or clinic. But they are a culture non the less. They all had to spend four to five years in college at a university and work hard to become a dentist and open a office. Their uniforms consist of a non uniform. Dentists wear what they want as long as they have a lab coat over it being they don’t work too much with patients as much as dental assistants do. They are in the office until a something like a filling or extraction comes along. They have the same language like dental assistants but they too consist of young and old so they do things differently. Young dentist use new technology to assess patients, they wear gloves and don’t have to do much hands on being a lot of things are electronic now.
The old dentist who have been doing this 30 plus years don’t wear gloves, they don’t really like electronics so they take more time doing everything by hand. They don’t have anyone to answer to they are the boss and that what makes them there own group too. The final group I am going to explain is the front office. They are a group of there own due to a few things. They don’t have to have a dental background, they work in the front rarely seeing any of the action. They are the ones to take care of insurance scheduling appointments, faxing, phone call, and mail. They are the first people patients see. They have there own language it is business terms. They uniform varies from office to office but it is the same as there fellow front desk workers but different then they’re dental assistant co workers. As you can see the groups are different butt, have similarity.
I did my interview with a dental assistant named Linetta in a dental clinic in Visalia, CA. I asked her 10 questions referring to the different group cultures in her office as well as a few general background questions too. She explained to me that there are many different backgrounds in her office and it helps when it comes to dealing with patients. She explained that she thinks workplace group cultures means people who work together. Different groups in the workplace that have the same beliefs,work habits, attitudes, and job descriptions. She identified that there is four different work group in her office that are older dental assistants, young dental assistants, dentist, and front office. She said she really did not know what group culture was but she always knew there was different groups in the workplace because a varies different aspects.
1. Chapter 7 addresses organizational structures (how organizations group jobs and work functions into groups). For example, a hospital may have hundreds or thousands of employees while a private physician’s office may have just a few employees. For the organizations below, describe which organizational structure they would likely use and why: • A small physician’s office Smaller hospitals tend to ...
She said at first that her office was a group culture because they all have to wear the same uniform, have the same work language they share among each other, they have same uniforms, authority, and rules to follow. I asked her if she identified with any of the groups she said she felt yes the office as a whole (because she works there), dental assistants, and young dental assistants. She asked if hard working people/love their job was a group if so she apart of that too but I was not sure. She said she enjoys the work relationship between the doctor and the dental assistants. I asked if any of the groups had things in common she said they pretty much use the same terms just they do things differently and do different stuff.
I asked her is there certain terms that are only understood in the profession. She said yes things like MOD, Prophy, Sealants, and RTC. I asked how do younger and older people in the office interact or argue. She said that the older people are set in there ways and want to do things the old school way while the younger ones are easier to mold and want are willing to learn new things. My final question to her was do you think other healthcare fields have the same groups. She replied that she thinks so just not as many in some as you would find in the dental field.
REFERNECES 6 “Dimensions of Dental Hygiene.” The Journal of Excellence (2014): n. page. Cultural Competency. Belmont Corporation, INC. Web. 13 May 2014.
“Corporate Culture in Your Dental Office.” The Journal of Dental Practice Management. Reynolds, Steven C. 31 Oct. 2010. http://www.journalofdentalpracticemanagement.com/corporate-culture/corporate-culture-in-your-dental-office/