QUESTIONNAIRE BASED ON CUSTOMER
SATISFACTION
NAME OF THE ORGANISATION:………………………………………
ADDRESS / OFFICE (1) ……….………………………………………………… BRANCH OFFICE / HO ….…………………………………….( INDIA / ABROAD)
CONTACT NO. (…S)….. (1) …………………………… (2) ………………………
INFORMATION COLLECTED FROM ………………………………………
DESIGNATION/ E-MAIL ID …….……………………………………………
NO. OF INTERNET USERS ………..………
HOURS OF USAGE PER DAY…………………………………………. *
* ABOUT YOUR ORGANISATION
SYSTEM ADMINISTRATOR……………………..……………….. IT MANAGER …………….………………………………………
1. Overall, how do you feel about your experience with BHARTI as your Internet Service Provider?
Excellent[ ]
Very Good[ ]
Good[ ]
Fair[ ]
Poor[ ]
2. Rate the following aspects of your internet connection from BHARTI
ExcellentVery GoodGoodFairPoor
Reliability[ ][ ][ ][ ][ ]
Speed[ ][ ][ ][ ][ ]
Busy signals[ ][ ][ ][ ][ ]
Disconnects[ ][ ][ ][ ][ ]
3 In speaking with your support representative, how would you rate the following as friendly, as professionalism or as in interested in solving your problem? a. Friendly
As friendly as I expected[ ]
Friendly[ ]
Average[ ]
Less friendly than I expected[ ]
Unfriendly[ ]
N/A[ ]
b. Professionalism
The Term Paper on Internet A Medium Or A Message
... and more user-friendly). Only 7% continue to work on UNIX based systems (which, historically, fathered the Internet) - and ... intermediaries occupy each stage in the Internet chain of food. Access to the Internet? Internet Service Providers (ISP) Content? - content ... these figures to the sale of Internet software (4 billion), Internet hardware (3 billion), Internet access provision (4.2 billion in ...
As professional as I expected[ ]
Professional[ ]
Neither professional nor unprofessional[ ]
Less professional than I expected[ ]
Unprofessional[ ]
c. Interest in solving your problem
As interested as I expected[ ]
Very interested[ ]
Interested[ ]
Neither interested nor uninterested[ ]
Uninterested[ ]
4.When solving your problem, how would you rate the information provided? Extremely well presented and understandable [ ]
Well presented and understandable [ ]
Sufficient to solve the problem [ ]
Difficult to understand [ ]
Extremely difficult to understand [ ]
N/A [ ]
5. Understanding of the problem
Very satisfied that my problem was understood[ ]
Somewhat satisfied that my problem was understood[ ]
Unsure that my problem was understood[ ]
My problem was not understood [ ]
Did not have the ability to solve my problem [ ] 6. Was your problem solved on this call?
Yes[ ]
No[ ]
Do not remember[ ]
Other ___________________________________
7. If your answer to the previous question was no, why?
The problem was caused by a piece of software other than Bharti software. [ ]
The problem was due to a network or server outage.[ ] The problem was with my system or phone lines. [ ]
I got transferred to someone who could fix my problem. [ ]
I got frustrated and decided it was not worth fixing my
Problem. [ ]
The rep lacked the knowledge to resolve the problems
With my Bharti software and connection correctly. [ ]
Other ___________________________________
8. If you needed to contact Bharti’s technical support again and were given the option to speak with this representative, would you?
Yes[ ]
No[ ]
Undecided[ ]
9. How would you rate Bharti technical support as compared to that of other companies? Much better than other companies’ technical support.[ ]
Better than other companies’ technical support.[ ]
About the same quality as other companies technical support.[ ]
The Essay on The Problem Of Nokia Company
Nokia has a long history of successful change and innovation, adapting to shifts in markets and technologies. From its humble beginning with one paper mill, the company has participated in many sectors over time: cables, paper products, tires, rubber boots, consumer and industrial electronics, plastics, chemicals, telecommunications infrastructure and more. Most recently, Nokia has been best known ...
Worse than other companies’ technical support.[ ]
Much worse than other companies’ technical support.[ ]
I have never contacted another company for technical support.[ ]
N/A[ ]
