At the very outset, I dedicate my deepest sense of gratitude to my Parents for showering on me blessing and love which have induced me to make this training report a success. I would like to express my grateful thanks to our President Dr. R. Lakshmipathy and our beloved Principal Dr. R. Srinivasan, for permitting me to do this Training report and for their encouragement in my academic career. I express my deepest sense of gratitude to Dr. S. Sriram, the director of RLIMS for his guidance and moral support during the training period, because his keen interest and valuable suggestions have helped me throughout the training.
I express my sincere thanks to Ms. P. Gayathri, T. V. Sundram Iyengar & Sons Ltd. for providing me all facilities to carry out my training in this Organization. Finally, I am thankful to my friends who are the real supporters of my academic career. Chapter VI| List of VariablesBibliography| 5758| CHAPTER I Introduction: The TVS Group is the leading supplier of automotive components and one of the country’s most respected business conglomerates. Originating as a transport company in 1911, it now comprises over 57 companies that operate in diverse fields like automotive component manufacturing, automotive dealerships and electronics.
Underlying the success of the group is an ethos of commitment to the values of Quality, Service and Reliability. Continuous innovation and close customer interaction have enabled the Group to onsolidate its position at the leading edge of the automotive industry. Summer training was carried out in People service Department (PSD) department to learn its functions and operations. The duration of this training is one month i. e May 2012. Based on the learning experience during the training tenure, the report is prepared. HR functions comprises of recruitment and selection, compliance, training and development, formulating the policies. Functions of HR activities, policies and code of conduct are mentioned in detail in this report.
The Essay on Factors Affecting Group Development
– This is the ability to persuade the group member to change and reflect the leadership style. Authoritarian leaders predominate compliant and dependent members Democrat leaders Persuade more active involvement Environment Physical factors ( space, temperature, seating arrangement) Space/room (location and set up, e.g. Lighting & ventilation, seating arrangement) Emotional factors ( ...
Objectives: The objective of the study is to * Learn about the Process of Recruitment. Learn about the various policies followed in T. V. Sundram Iyengar & Sons Ltd. * Get knowledge about Leave rules for the employees. Automobile Industry: Asia is becoming automotive production center in the world. Toyota, Mitsubishi, Suzuki, General Motor and ford are the world’s largest car makers which have known no more territorial borders in expanding their operation including manufacturing operation for efficiency and marketing, they established production base outside their countries of origin in a bid to control of have a larger share of the global market.
Currently Asia has been chosen as a new production enters. Many world class auto makers have made Asian countries especially South East Asian Countries. Since its inception in 1898, the Size of Indian automobile industry has grown over the years. One of the major contributors in the progress of Indian economy, the automotive industry of India also plays a major role in the development of the transport network of the country. A wide range of vehicles are produced by the manufacturers of Indian Automobile Industry.
These include two-wheelers like motorcycles, scooters and mopeds, three-wheelers, passenger cars, multi-utility vehicles, heavy, medium and light commercial vehicles. India has been the recipient of major foreign investment in its automotive industry. With the world’s second largest and fastest growing population, there is no denying India’s potential in both economic and population terms and the effect it will have on the auto industry in the year to come. The country is already in mutual consent with a well-developed components industry and has produced about one million four wheeled vehicles in a year.
The Research paper on Zap And The Electric Vehicles Industry
ZAP and the Electric Vehicle Industry Case Analysis MGMT 480 Andrea Calvert Danielle Miko lai Marta Koto nova Peter Kariuki ZAP and the Electric Vehicle Industry Introduction "ZAP stands for Zero Air Pollution" (web). ZAP focuses on production of vehicles that run on electric power, keeping the environment in mind. This case is evidence that just a few ideas and love for the environment can give ...
The demand for the vehicles and a strong growth of the Indian Automobile industry are due to India’s growing openness, the arrival of new and existing models, easy availability of finance at relatively low rate of interest and price discounts offered by the dealers and manufacturers. Automobile Dealers Network in India In terms of car dealer networks and authorized service station, Maruthi leads the pack with dealer networks and workshops across, the country. With increase in competition level, the other automobile manufacturers are also opening their service station and workshops in all the metros and cities of the country.
The automobile dealer industry sells most of the automobiles light trucks, and vans that are sold mostly in the current era. Sales of these vehicles are subject to changing consumer tastes and preferences. Along with the sale of the car, most dealers also sell additional automobile related service to potential buyers which include extended warranties, under coating, insurance, and financing. After market sales department sell these service and other merchandise after vehicle sale persons have closed a deal, sales of these packages greatly increase the revenue generated for each vehicle sold.
Because sale of automobile fluctuate significantly automobile dealers after generous incentives, rebutter and financing deals during slow down periods to maintain high sale volumes to reduce inventories. Performing repair work on vehicles is another profitable service provided by dealers. Servicing is an important part of the automobile industry many people while choosing their automobiles keep the after sales and services factor in their minds. Service departments at motor vehicle dealers provide repair service and sell accessories and replacement parts.
It has become singly important as the rising cost of new automobiles necessitates marinating presently owned vehicles for longer periods of time. Furthermore, given the highly tend of technology built into automobiles, even the most basic vehicle maintenance require work by skilled automotive service technicians while most service department performs repairs only some dealers also have body shop to do collision repair, refinishing and painting.
The Essay on Customer Service at Woodson Chemical Company
Customer Service at Woodson Chemical Company Customer success would allow the Woodson Chemical Company (WCC) to stand out from the competitors. Unfortunately, WCC North America continually reveals poor customer service reports. Mainly, due to the companies poor order information process. Customers want to access real-time order information status. However, the delivery of excellent customer ...
The work of the service department has a major influence on customer’s satisfaction and willingness o purchase future vehicles form the dealer. Sundram Iyengar & Sons Ltd: T V Sundram Iyengar & Sons Ltd. , established in 1911, is the parent holding company of the TVS Group. It’s the largest automobile distribution company in India with a turnover exceeding US $ 1 billion. The company has employee strength of over 6000 employees. The company operates through three divisions; TVS, Sundram Motors and Madras Auto Service. TVS & Sons distributes Heavy Duty Commercial Vehicles, Utility Vehicles and Cars.
It represents various leading manufacturers like Ashok Leyland, Mahindra and Mahindra Ltd. , Honda. The company has around 150 outlets and is also the largest distributor of spare parts in India, handling more than 80 suppliers and 35000 part lines. The company has diversified into Sales and Service of Service Station Equipment for Two-wheelers, Cars and Trucks. The range includes lifts, A/c management system, Paint booths, Engine analyzers and other workshop equipments. Customers include all OEMs / Dealers.
With service availability round the clock and countrywide coverage, this division is a ‘One Stop Source’ for all service station needs. The global business operation of the company includes managing joint ventures / alliances in Sri Lanka, Thailand, Bangladesh, UK, Europe and USA for automobile distribution / dealership business, sourcing and supply chain related activity. The company is the leading logistics solution provider specializing in the Auto Vertical and has set up State-of-Art warehouses across the country for this purpose.
The Logistics Business Unit has created a special name for heir excellence in the Inbound Logistics. It has now extended providing the Supply Chain solutions across the globe for the Indian Auto Component manufacturers which include a wide array of value added services. Currently the Logistics Business Unit is the lead logistics provider for almost all the leading Automobile Companies in India. The company has since been hived off as a Subsidiary Company called “TVS Logistics Services Limited”. History In the early 1930s, selling cars to rich zamindars in southern Tamil Nadu was not easy. They preferred horse-drawn carts. T. V.
The Business plan on Verizon Wireless Company Service Strategic
Level of planning paper In 2000, the Prime co Wireless submerged, and emerged as Verizon Wireless; the need for speed was gaining momentum. Verizon Wireless Online DSL, digital subscriber's line, is the number one telecommunication industry appearing in the FORTUNE Magazine; it has listed as the most Admired Company. Hay Group Fortune Magazine. The founder of Verizon Company is Darby Checketts; he ...
Sundram Iyengar & Sons, which had bagged a general Motors dealership, decided to drive its message home quite literally. A Chevrolet car, complete with chauffeur, would be sent to a zamindar’s house, with a request that he use the car for a week. Over the next seven days, the family would often get used to the comfort and status the car gave them and end up buying one. The company also invited the local elite to arrive in their horse-drawn carts and drive out in a car. Such precursors of the exchange offer and the test drive were not the only things TVS & Sons pioneered.
After the car was sold, the dealership kept a record of its performance, periodically interacted with old customers and ensured complaints were addressed in 24 hours. In the 1940s, it even launched a mobile service facility to go to the customer’s doorstep. TVS, established in Madurai in 1911, did not cater only to the rich. Indeed, its first business, started in 1912, was a rural transport service. TVS went the extra mile to ensure buses ran on time. One measure to minimise delays was to fit a special vehicle with heavy duty magnets underneath.
