University: Lecturer: Course: Date: Techniques of Emphasizing the positive in business Abstract Any business requires positive emphasis in order to achieve its goals. Positivity is a means to better management and growth of the business. Communication is made through emphasis of positive messages in writing routine messages. favorable response to claims and adjustments helps in repairing the companys image and maintaining the clients goodwill. Handling routine requests and goodwill message establishes a good interpersonal relationship between the customer and the business. Businesses are required to maintain their good image in order to maintain customer trust. Outline of Contents Contents Page Number Cover page1 Abstract.2 Outline of Contents…3 Introduction…4 Organizing positive messages and positive replies4 Favorable response to claims and adjustment request…4 Handling routine credit request and goodwill messages….5 Conclusion..5 Sources Cited..6 Introduction Businesses require emphasis in positive thinking for success. Positivity leads to better management and growth of the business, improvement of sales, encourage better communication skills etc.
The Business plan on Education and Business Studies
1.0 Background to the study: The impact of Information Communication Technology (ICT) on learning business studies is currently in relation to use of digital media, primarily computers and internet to facilitate teaching and learning. These are the technologies used in conveying, manipulation, and storage of data by electronic means. They provide an array of powerful tools that may help in ...
Positive emphasis leads to better communication, boosts self esteem and confidence. Its all about having positive thoughts and positive approach that leads to positive production. (Allan 2009).
There are several techniques that can help achieve this. Organizing positive messages and positive replies This is a technique that uses the direct approach in writing the main idea. The main idea is written in a clear and concise manner while the necessary details are written to satisfy the readers information needs in a positive tone. When responding to any communication, a positive impression should be maintained.
A careful consideration before making any reply should be made (Angie 1998).
Favorable response to claims and adjustment request The company needs to be alert on issues of claims by customers. The aim of having a favorable response and adjustments of claims is to repair and restore the companys image, and to maintain the customers good will. There should be a significant flexibility in the adjustment of request by giving assurance to customers needs (Angie 1998).
Handling routine credit request and goodwill messages Credit request are categorized into two positive responses: credit approvals and credit references. Credit approvals initiate a good interpersonal relationship between the customer and the business. The aim of this is to inform the customer as well as maintaining the goodwill through goodwill messages. Direct approach should be used in conveying the good news to the consumer.
(Angie 1998) Conclusion Emphasizing the positive is important to any business. If a business gives a negative impression to its customers, it may not thrive for long. Customers desire positive messages – especially routine messages related to good will. Positive emphasis is used by companies to advertise their business. They should strive to maintain this image in order to gain and maintain customers trust in them (Exforsys, 2009).
Sources Cited Alan Gillies, (2009).
How to Reach New Heights in Business through Positive Thinking Retrieved on 22nd July 2009 from http://www.articlesbase.com/business-articles/how- to-reach-new-hieghts-in-business-through-positive- thinking-975665.html Angie Chittik, (1998).
The Business plan on Pearson Custom Business Resources
Carrefour is global brand whose market edge is ideal. The supermarket chain is revered across the world. It is keeping this in mind that such a brand should always seek to have and maintain this success; key aspect would be to ensure that all their potential customers are reached wherever they are in the globe. One of the ways to ensure this is achieved would be the indulgence of information ...
Writing Routine, good-news, and goodwill messages Retrieved on 22nd July 2009 from http://adchitti.tripod.com/buscomchapter9.html Exforsys, (2009).
Providing Positive Messages to Your Employees Retrieved on 22nd July 2009 fromhttp://www.exforsys.com/career-center/business -communication/providing-positive-messages-to-your -employees.html.
