1) What is the culture of the organization? It has been said that Xerox has a famously strong culture. It is a culture of integrity, openness, and inclusion. One of the defining characteristics of the Fortune 500 Company is passion. Passion for success, new ideas, customer service and passion within its employees. The Xerox culture is one of commitment to excellence, innovation and sustainability. Xerox operates on its core values of succeeding through satisfied customer, delivering quality and excellence in all they do, requiring premium return on assets, using technology to develop market leadership, valuing their employees and behaving responsibly as a corporate citizen.
2) How do you know that this is the culture (i.e., what are the signs of the culture)? We know this is the culture based on Xerox’s mission and vision statements. We see evidence of the culture in Xerox’s business practices for which they have won many honors and accolades in the areas of ethics, diversity, innovation and sustainability.
3) What caused the organization to have this culture?
The founding principles and values laid the foundation Xerox’s culture. Under various leaders Xerox’s culture has tweaked from time to time. Also, Xerox’s dedication and commitment to their mission and success has caused them to have their culture.
4) What is the effect of the culture on the organization, the employees, and on society (make sure you address all three groups)? The effect of the culture on the organization is a positive one. The culture has allowed the organization to experience growth and expansion. The company’s commitment to providing quality consumer services has allowed it to remain one of the highest grossing fortune 500 companies year after year, The effect on its employees is also a positive one. According to their website Xerox treats its employees as they would stakeholders. They make their employees a part of the innovation process so they feel a shared sense of achievement and importance. Former Xerox employees said that the company helped them achieved their goals by supporting continuing education course, tuition reimbursement so employees can work while going to school. Xerox has made Etisphere Institute’s World’s Most Ethical Company list in 2013.
One of the primary responsibilities of strategic leaders is to create and maintain the organizational characteristics that reward and encourage collective effort.. The most fundamental of this is organizational culture. Organization culture is defined as a system of shared meaning held by members that distinguish the organization from other organizations. It develops to help organizations cope ...
Xerox prides itself on being a responsible corporate citizen. Xerox subscribes to the Electronic Industry Citizen Coalition and Xerox’s business code of conduct is available in 13 languages. Xerox is also committed to environmental sustainability and has adopted greener business practices such as driving fewer miles, recycling, reducing greenhouse gas emissions, and using more efficient technologies. The Xerox Foundation is a program which gives back to the community. Xerox also has many science and technology education initiatives aimed at nurturing innovators in local communities. 5) Can the culture be changed?
While the founding values of the Xerox Corporation will never change I believe that the culture can be changed. As a matter of fact the culture has changed over time under various CEO leaderships. Most recently former CEO Anne Mulcahy has been credited with bringing Xerox back from the brink of collapse by creating a stronger and more focused company by empowering its employees. Current CEO Ursula Burns said that she is aiming to change the culture again by making employees more fearless and frank. Maybe the “Xerox family,” she says, should act a bit more like a real family. “When we’re in the family, you don’t have to be as nice as when you’re outside of the family,” she says. “I want us to stay civil and kind, but we have to be frank — and the reason we can be frank is because we are all in the same family.”