I started my research in one of the most popular fast food restaurant which is KFC and it’s located in Tesco Nilai, Seremban. That day, I reached there around one o’clock in the afternoon and going to have my lunch at KFC also. I used to be there in afternoon as most of the customers or crowd will be there due to the lunch value in KFC. Tesco KFC was crowded and occupied with people as it was peak hours for lunch and most of them are workers from nearby shop lots in Tesco.
When I’m having my meal, I started to investigate and observe the actual performance of all the employees including manager or others staff in order to determine the type of classical approach that we are going to discuss in this report. I will spend around 3 hours there in order to make an accurate observation for this report. Tesco KFC is just on our left hand side when we step into the front door of Tesco Nilai. This branch is considering a little bit smaller than other branches of KFC. In my observation, there were 5 counters placed in order to serve customers for order and payment.
However, there was a huge crowd lining in front of it to make their orders. Some of them are queuing patiently while others may be annoyed because the queue was too long due to the limited counters are available. Later, manager came suddenly and he started to give command to the employees. He was standing behind the counter and guiding the female employees to serve the customers. After that, he walked into the kitchen and checked over all the machines. Few minutes later, he started to divide works for all the male employees whose are working inside the kitchen and the female employees are standing at the counter to serve customers.
Thanks to cultural differences and Social Background influences, KFC in China faces challenges: it needs to establish a new management style. The KFC must develop the new management style to match up Chinese habit. For example accept the commission in China is the normal phenomenon but in the West was not. The KFC must to understand the different habitual behavior in China and try to adapt it. The ...
Based on Henri Fayol’s principle of management, division of work are applied in this case. This principle presented work specialization as the best way to use the human resources of the organization. All the employees focus on their own work and perform the best results. Besides that, Unity of Command also applied in the aforesaid case. All the employees are leaded by the manager and obeyed to the instructions of the manager. However, there are some improvements for the service of Tesco KFC. First and foremost, the service in KFC is lacked of efficiency and takes times to make an order.
Based on my observation, it took an average 6 minutes for a customer to make their orders, payments, and take away their foods. It takes a long times and easily caused a long queue during the peak period especially lunch hours. Based on Henri Fayol’s principles of management, manager used to be initiative to give any command or take actions. In this case, manager has to make sure that more counters are available in order to serve their customers with more efficiency and effective. Besides that, some of the employees in Tesco KFC are busying on their own staff especially SMS and chatting around.
During the peak hours, I can easily see that there were few workers of Tesco KFC standing in the corner pressing their phone and chat with each other. There were only limited workers serving in the only two counters and that’s the main reason caused a long queue in KFC. Based on Henri Fayol’s principles of management, discipline plays an important role in this case. All the workers should be disciple to do their own works and follow the instructions of the manager as well. If the principle of discipline can be applied well, customers no need to waste their time to queue.
Also, all the works can be done easily, more efficiency, and more effective. Last but not least, some of the workers especially female workers who are working in front of the counters will show their frustrated and annoyed feeling when they were serving the customers. This is because that they started to feel boring and tired on their works. This problem has to be solved as the feeling of customers will be affected if the employees served with poor services. Based on Henri Fayol’s principles of management, Espirit De Corps principle used to be applied in this case.
Maslow's Hierarchy of Needs connected with people's employees in their work and in management Composition 1010/53 Ms. L. WazirLisa Jirkovsky 21. November 2004 TABLE OF CONTENT 1 Introduction 32 Motivation 42. 1 Role of Managers in Motivating Employees 42. 2 Employee Motivation 63 Abraham Maslow 84 Hierarchy of Needs 9' 9 Physiological needs 104. 1 Safety needs 114. 1. 1 sexual harassment 114. 2 ...
Manager responsible to general good feelings among the employees and try their best to motivate them in order to come out with best performances. As a conclusion, Henri Fayol’s principle of management considers as a relevant guide and plays an important role to product managing staff. Besides that, this principle also contributed to boost the growth of an organization and have a great impact on managing a business. Hence, this principle is applied on Tesco KFC and creates a better managing system in order to provide better service with more efficient and effective.